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Accelerated View User's Guide

Preface

Accelerated Concepts reserves the right to revise this publication and to make changes in the content thereof without obligation to notify any person or organization of any revisions or changes.

 

© Accelerated Concepts, Inc. All rights reserved. Accelerated Concepts, the Accelerated logo and all other Accelerated Concepts marks contained herein are trademarks of Accelerated Concepts. All other marks contained herein are the property of their respective owners. Images are shown for illustrative purposes only; individual experience may vary.

 

Introduction

Accelerated View (Accelerated View) is a sophisticated, but intuitive cloud-based portal that monitors remote data network devices across Tier 1 carriers and service providers. In today’s environment the configuration, installation, and central management of complex distributed networks is a challenge for businesses. The challenge increases for businesses with multiple locations, which now may span multiple time zones and countries. To complicate matters further many locations may not have any support staff on-site.

Accelerated View provides a company with one system to monitor and remotely control VPN Gateways, Cellular Extenders, WiFi Extenders, and Dial-to-IP devices. The system has a powerful user interface that allows sorting and searching in order to improve productivity and identify problem patterns. In addition to standard reports, online views can be exported to create ad hoc reports. Data is provided on over 50 items regarding the availability, performance, configuration and location of your devices. Remote devices can be configured in groups or individually, and the firmware easily updated from a central operations center. Based on user criteria the portal can also send real-time alerts to defined e-mail addresses.

The system's mapping functions provide a visual picture of a customer’s network status at any given time. The maps can be zoomed in and out to display finer levels of granularity all the way to a single site. The device can then be selected from the map for further analysis and control. Mapping is also used for site location information, along with the physical address and contact information.

Managing large enterprises, distributed enterprises, and mid-market networks alike is simple with Accelerated View. As long as a site has a connection to the Internet, you are ready to remotely manage its devices. Accelerated View lives in the cloud and utilizes up to date secure technology. This is especially important in large distributed enterprises, where there could be thousands of locations. Your infrastructure can be monitored and controlled by multiple administrators who are geographically dispersed, each with appropriate permissions.

Login Page

To login, visit the Accelerated View site by going to https://aview.accns.com. Enter in the email that is associated with your login and your password. Login credentials are assigned and managed by your account administrator. If you do not have a login setup, please contact your administrator.

Login

The footer, which appears throughout the Accelerated View site, includes a copyright along with the version of Accelerated View that is currently running. A link to the Accelerated View Terms of Service is also provided.

Password Reset

If you have a login setup in Accelerated View, but do not know the password, you can reset your password by clicking on the Forgot your password link. This will take you to a page where you will confirm your email address. Once you click Send reset instructions, Accelerated View will send an email to you with instructions on how to reset your password.

Note: The user must reset their password within 72 hours (3 days) after the email has been sent. After this time, the user will have to re-do the instructions listed above to perform a password reset.

Site Navigation

Navigation Panel

The navigation panel, which is found on the left side of every page, provides access to the main sections of the Accelerated View site. Several of the items have sub-menus that allow the user to further narrow the selection.

The navigation panel also has the ability to set an organization filter so that all displays only apply to that organization and any sub-organizations. The organization field, which is above the menu, allows a user to limit their displays to a certain organization. Accelerated View makes extensive use of the structure called the Organization. An organization is simply a term that is used to associate devices, sites, users, and configurations together. A sub-organization is a term that describes an organization that is accessible under a higher level organization.

In the toolbar at the top of each page of the Accelerated View site is a Search box that can be used to locate specific devices or sites. Enter the desired value, press Enter, and the selected entries will be displayed. The search tool will match on the following fields:

  • MAC address
  • Serial Number
  • Modem ICCID

The Advanced Search link can be used to search for a device or site by more specific details; including location, IP address, phone number, site ID, and cellular modem details.

Filter bar

On a number of pages in the Accelerated View site there will be a variety of filters that allow a user to narrow their display.

The type of Filters changes depending on the type of detail being displayed. These allow a user to filter only the entries they wish to see. The items that can be filtered are listed when a user clicks on the filter bar. Multiple filters can be applied at once. Once a filter is selected, the results on the page will automatically be filtered and refreshed.

A user can remove the applied filters by selecting the x icon to the right of the filter bar. The applied filters only apply to the current page, if the user goes to a different page and comes back, the filters will be reset.

Note that some filters require the user to type in a value to be filtered on, such as the MAC address filter for devices.

Filter toolbar

  • Organization: The organization filter to apply to the current page. The icon next to the organization drop-down allows a user to filter and show just the single organization selected, or to include the organization's sub-organizations.
  • Device-only filters
    • Categories: The category of devices (such as gateway, cellular, or WiFi).
    • Deployment: What state the device is in (deployed or undeployed).
    • Firmware: The firmware version of the device.
    • Hostname: The network hostname of the device.
    • MAC: The MAC address of the device.
    • Model: The device model type (such as 8200 or 6200-FX)
    • Site: The site name associated with the device.
    • Status: What status the device is in (such as up or down). Note, the status only applies to deployed devices.
  • Event-only filters
    • Types: All events are tagged with a certain type, making it easy to associate similar events together (such as DHCP, tunnel, or reboot).
    • Levels: The severity level of the event. Each event is tagged with a certain severity level to indicate the importance of the event (such as notice or alert). Severity levels are listed in the filter from lowest severity to highest severity.
    • Range: The time range of events to display. The default is to display the events for the past 30 days.
  • User-only filters
    • Name: The name of the user.
    • Email: The email address of the user.
    • Timezone: The timezone selected by the user for displaying timestamps in Accelerated View.
    • Last Login: The timestamp of the user's last successful login.
    • Status: The status of the user's account in Accelerated View. Active indicates that the user has logged in within the past 30 days. If a user has not logged in within the past 30 days, they account is set to inactive. A Pending account indicates the user has never logged in to Accelerated View.

Pagination

Several pages throughout the Accelerated View site have pagination, where only a certain number of entries are listed on each page. The number of entries can be controlled by the pagination drop-down menu, which is always listed at the top-right of the table on the page.

Account

The Settings drop-down at the top of the Navigation panel includes an Account button. This is where a user can access their profile settings, update their password, and manage their notifications. For more details, please refer to the Managing User Preferences and the Managing Notifications sections.

Logout

The Settings drop-down at the top of the Navigation panel includes a Logout button. Clicking on this will log the user out of Accelerated View.

Dashboard

The Dashboard page displays several charts to provide at-a-glance details for the devices a user has access to. The segments inside each chart can be selected to display a table of devices included in that segment. Each chart can be exported by opening the menu at the top-right of the chart.

The dashboard also shows a real time list of devices that are in an alert status (down). The display includes a map of sites that a user has access to. There is also a tabular list at the bottom of the page that lists the devices in alert status.

Dashboard

The dashboard displays all critical information about the devices under a user’s scope of control. The top of the dashboard displays the number of devices managed and the number of devices in each state.

Alert devices are displayed visually on a map of the organization’s home country. The maps can be zoomed in and out to display finer levels of granularity all the way to a single site. Detailed information on a particular site can be obtained by clicking on the status indicator display. This will display an information bubble with the device type, site ID, and device information. Clicking on the device ID will direct the user to the individual device's details page. Clicking on the site ID will direct the user to a page that lists all the devices associated with that site ID in that particular organization.

Note: The dashboard page does not automatically refresh, so the devices listed in on the dashboard page were in alert status at the time of when the page loaded. If the page is left alone for an extended period of time, the listed devices in alert state may become outdated.

Device Count Charts

At the top of the Dashboard page are charts that list the number of devices in a specific state or status. Clicking one of segments will display the devices that are in the selected state or status that the user has access to. For details on each device status and state, please refer to the Monitoring Devices section of this guide.

  • Deployed: Devices that are deployed, regardless of what status the device has. This includes all devices but those with the pause icon.
  • Undeployed: Devices that are undeployed (pause icon).
  • Up: Devices that are deployed and up. This includes green, blue, and purple color statuses.
  • Down: Devices that are deployed and down (red color status).
  • Unreachable: Devices that are deployed and unreachable. This includes yellow and gray color statuses.

Maps

Displays the graphical view of monitored devices on a world map. The maps allows a user to drill down on specific units and their current status. When global devices are being managed, a specific country or region can be selected.

Maps

The Maps page displays the status of the various devices visually on a map of the organization’s home country. The map can be zoomed in and out to display finer levels of granularity all the way to a single site. The map can be filtered by organization, device category, device type, status, and country/region. Changes can be made to any filter criteria before filtering the map. A user can also toggle the map between a street view and geographical view.

Once the desired devices are displayed a user can obtain more detailed information on a particular site by clicking on the status indicator display. This will display an information bubble with the device type, site ID, and device information. Clicking on the Organization will direct the user to a page that lists all the devices associated with that organization. Clicking on the site ID will direct the user to a page that lists all the devices associated with that site ID in that particular organization.

map pop-up

Devices

Displays the status of all devices accessible by a user. Clicking on the Devices button in the navigation bar displays a drop-down that lets a user specify which type of device to be displayed, or they can display all devices together.

Devices

The Devices page allows a user to display the current status of all devices managed by their organization. The filter bar also allows for the selection of only a certain category of devices (VPN, WiFi, Cellular, etc).

Once displayed, the user will see a tabular tab of the devices and their current statuses. The filter bar allows a user to filter the results so that only the relevant devices are shown. The user can select the organization that should be displayed and then further narrow the results down by filtering on the device type or status.

All devices are listed in the table with the following details. A user can display additional details or hide details by selecting the wrench icon at the top-right of the table.

  • Status: The status displayed is a color coded indicator. Refer to Monitoring Devices section of this guide for details on each status color.
  • MAC: The MAC address of the device generating the event. The MAC address field is selectable. Clicking this link will direct the user to the device's details page. For additional information about the device's details page, refer to the section of this guide that details the specific device category that is being viewed.
  • Host: The WAN IP address of the device. Clicking the link provided in the field will open a new URL with the host as the URL. For example if the host is 172.16.3.2, the URL will be https://172.16.3.2
  • Category: The category of the device.
  • Model: The model of the device.
  • Organization: The organization that the device is associated with. A device is assigned to an organization when it is entered into Accelerated View. In most cases the organization will be the company or one of its sub-organizations. This field is selectable. Clicking the link in this field will display all the devices associated with that organization and any sub-organizations under it.
  • Site: The site ID that the device is associated with. Clicking the link in this field will display all the devices associated with that site ID in the same organization.
  • Firmware: The firmware version the device is currently running on.
  • City: The city where the device is located.
  • Country: The country where the device is located.
  • Activation Date: The timestamp of when the device first reported in to the Accelerated View site.
  • Last Heartbeat: The last time the device has checked in with Accelerated View.

Device Details Page

Clicking on the Device ID (MAC address) of a device will direct the user to the device details page. This includes detailed information about the specific device. Below is a list of details found on the device details page that applies to all categories of devices.

Individual Device

Settings Tab

The Settings tab contains attributes that can only be updated if the user has permissions to do so. If a user does not have permissions to edit these settings, this tab will not be listed. If a user does have the ability to edit these settings of the device, then the options will be listed in an edit mode, with drop-downs and input text boxes listed. The screenshot above shows a device that the user has permissions to edit. Multiple options can be edited at the same time. Once any desired updates have been made, click the green Update Settings button at the bottom of the Settings tab.

  • Organization: The organization that the device is currently associated with. If the user has the ability to change the device's organization, a button labelled Change will be displayed that, when clicked, will allow a user to move the device to a new organization and also optionally copy the device's site site, configuration, and/or data plan (if any).
  • Site ID: The site ID that the device is associated with. Clicking the link in this field will display all the devices associated with that site ID in the same organization.

Details Tab

The Details tab contains specific information that identifies the device. Below is a list of details that apply to all devices.

  • Status: The current status of the device when this page was loaded.
  • MAC Address: The MAC address of the device.
  • Serial: The serial number of the device.
  • Model: The model of the device.
  • Firmware Version: The firmware version the device is currently running on.
  • Activated At: The timestamp of when the device first reported in to the Accelerated View site.
  • Last Heartbeat: The last time the device has checked in with Accelerated View.
  • Last Restart: The last time the device rebooted.

Location Tab

The Location tab displays the location of the device on a geographical map based on the device's address details. Depending on the user's permissions, the location details may be listed in a view-only mode, or there will be editable text boxes and drop-downs for the user to update the location if desired.

To add or update a device's location, enter in a valid address into the location details. Once all desired address details have been typed in, click the green Update button at the bottom of the location tab. The Accelerated View application will send the address details to BingMaps to validate the address and the map will be updated.

If Bing does not return a valid address, Accelerated View will save the address details as entered. However, the Accelerated View application will not display a map of the address details since Bing did not return valid latitude/longitude coordinates.

Clicking the Clear button at the bottom of the location tab will remove the location details for the device and remove the map from the page.

Cellular Location

If Accelerated View has valid GSM location details for a device with cellular capabilities, a second pin, colored orange, will appear on the map to indicate the location determined using these GSM details.

Example GSM Location

Contacts Tab

The Contacts tab displays any contacts that are associated with the device. A contact must contain a name and email address, along with an optional phone number. When creating a new contact, the contact can be designated as a general, technical, sales, or site contact. The same contact info can be used for multiple devices. Once a contact is made, the user can apply the same contact to another device by going to the new device's details page, click the green Add button, and then select the appropriate contact from the drop-down list of existing contacts.

Device Contact

Commands

The Commands button provides a drop-down list of available remote commands that can be sent to the device. Clicking on a command will execute that command. For a list of available device commands and details of what they do, refer to the Remote Commands section of the particular device category in this guide.

Reports

The Reports button provides a drop-down list of available reports that can be generated for the individual device. For more details on each report, refer to the Reports section.

Actions

The Actions button provides a drop-down list of available actions that can be performed concerning the device in Accelerated View.

  • Subscribe/Unsubscribe: Allows a user to subscribe to or unsubscribe from receiving notification alerts from the device. For details about managing notifications and profiles, refer to the Managing your User Preferences section of this guide.
  • Deploy/Undeploy: Controls the deployment of a device. For details about the deployment status and deploying devices, refer to the Statuses and Deploying Devices sections of this guide.

Pages

The Pages button provides a drop-down list of pages related to the individual device.

  • Device Details: Directs the user to the device details page. If the user is already on the device details page, the page will simply refresh.
  • Device Events: Directs the user to the events page for the specific device.

Device Events

The Device Events page displays a real-time chronologically sorted table (newest on top) of device events for the individual device. Event management provides a set of alert conditions that are significant to the user. As the Event conditions are detected they are categorized and color-coded for easy recognition. Critical errors and alerts are coded Red while warnings and notices are Orange or Yellow. All other device events are informational only and not coded. The Events page refreshes automatically every few seconds to keep up to date information on the page.

Events can be filtered in a variety of different ways using the Filter Menu at the top of list. A user can filter the list of events in the following ways:

  • Level: Severity level of the alert. selected at once.
  • Range: The time range of events to display. The default is to display the events for the past 24 hours.
  • Type: The type of events displayed can be filtered.

A user can also export the the current page or all events using the Export button.

Event Details

All Events are listed with the following information:

  • Created: The date that an event occurred and time that the event occurred. The time is displayed in the time zone of the user.
  • Type: The state of the device that is generating the event. There are currently seven different states that a device can be in.
    1. Status: Device is reporting its current operational status.
    2. Configuration: Device or remote operation has initiated a configuration change or information request.
    3. Firmware: A firmware action has been initiated or the device determined there was a conflict.
    4. Reboot: The device has restarted.
    5. DHCP: The device is reporting a change in its DHCP configuration.
    6. Tunnel: VPN tunnel status.
    7. Remote: A command has been received from the portal and an action initiated.
  • Level: The severity level of the event being displayed. Accelerated View supports a modified version of the severity levels defined by RFC 5424. The supported six levels of events are listed from lowest to highest alert level below.
    1. Debug: Info useful to developers for debugging the application, not useful during operations.
    2. Info: Normal operational messages – used for reporting, measuring throughput, etc. - no action required.
    3. Notice: Events that are unusual but not error conditions. No immediate action required.
    4. Warning: Warning messages. Not an error, but indication that an error will occur if action is not taken. This message indicates an item that must be resolved within a given time.
    5. Error: Non-urgent failures, these should be relayed to developers or admins; each item must be resolved within a given time.
    6. Alert: Should be corrected immediately, therefore the appropriate action or support notification should be initiated to fix the problem.
  • Information: The data that the device transmitted to Accelerated View. These messages can be simple text messages or complete hardware status displays. The information field is selectable. Clicking this link will direct the user to a page that displays all the information of the individual event, including a detailed description of what has occurred.

Individual Event

Tunnel Servers

The Tunnel Servers page displays all the known VIG and SIG tunnel endpoints that VPN Gateway devices in Accelerated View are connected to. Each tunnel server is listed in the table with the following details:

  • Name: The name of the tunnel server. Clicking on the name will direct the user to a page that lists details for each VPN Gateway device connected to that tunnel server.
  • Devices: The number of devices connected to the tunnel server.
  • IP Addresses: The number of IP addresses associated with the tunnel server. Depending on the network setup, a single tunnel server could have multiple IP addresses and physical servers pooled together that makes up the tunnel server network.
  • Type: The type of tunnel server; typically either a VIG or SIG.
  • Location: The listed location for the tunnel serer.

Configurations

Displays the device configuration profiles available to the user.

Notice: Configurations can only be managed by certified users. Please ensure that the appropriate user has the correct permissions setup. Refer to the Managing User Permissions section of this guide for details on how to setup the correct permissions.

Configurations

Configuration profiles can be viewed by clicking on the appropriate configuration type from the navigation bar and then click on the desired configuration name. This will direct a user to a page that displays the configuration settings for the specified profile. For details of each configuration option, refer to the individual device configuration sections of this guide. Note that required fields are marked with asterisks (*) and any values inherited from the parent configuration are listed in red. Users can edit the configuration profile by clicking the Edit pencil icon in the top right of the profile. You also have the option of copying the existing configuration by clicking the Copy icon in the top right corner of the profile.

Individual
Configuration

All devices that the configuration profile is linked to are listed at the bottom of the profile. These are referred to as "linked devices".

Reports

Accelerated View allows a user to create a variety of reports based on various selection criteria. The Reports feature can be selected by clicking on Reports in the navigation panel, and then selecting the desired report type.

Reports Drop-down

For details on report types, refer to the Generating Reports section of this guide.

Report History

Accelerated View will retain up to ten generated reports per user. These reports can be viewed by clicking on the History link in the Reports drop-down menu of the navigation bar.

Report History

Clicking on a report ID will direct the user to a page that displays the results of the report. The user can export any of the reports listed in the report history to a CSV file by clicking the CSV link.

Notifications

Displays the notifications that were sent to the user based on their notification subscriptions. For details on notification subscriptions, refer to the Managing Notifications section of this guide.

Notifications

The Notification page is a convenient way to look back at alerts that were sent to the user, in case they deleted the email or need to have an extra record of it. The information column sums up the content of the email for quick reference and when clicking on it, takes the user to the event that spawned the email for more analysis and information. The user can filter just like events and go back as far as 30 days. The date displayed is when the notification was generated. For details on the filter types and the information listed in the table, refer to the Device Events section under the Devices section of this guide.

Organizations

The Organizations page displays all organizations the user has access to. An organization is a logical entity used to associate devices together. It does not necessarily represent a client.

Organizations

Clicking on an organization name will direct the user to a page that displays all the devices associated with that organization and any sub-organization under it.

Each line also has an Actions drop-down that allows the user to edit the organization settings, add new users, add new sub-organizations, delete the organization, and subscribe to receive notifications from any device in the organization.

Creating a New Organization

To create a new organization, navigate to the Organization page, click on the drop-down action box on the right hand side of an organization’s row, and select New Sub Organization

New Organization

Organization Abilities

Part of the purpose of an organization is to control the access users within that organization have to Accelerated View. When creating an organization, there are a list of roles that must be selected to specify the access that organization will have to its devices.

  • Modify Sites: Controls the ability for users within the organization to edit the Site IDs associated with that organization.
  • Modify Devices: Controls the ability for users within the organization to edit the options listed in the Admin Panel section on a device's details page, as well as deploying/undeploying devices.
  • Modify Organizations: Controls the ability for users within the organization to edit any sub-organizations that the organization has.
  • Modify Users: Controls the ability for users within the organization to edit the settings and permissions of other users.
  • Modify Configurations: Controls the ability for users within the organization to edit the Legacy Cellular configuration profiles of a device.
  • Replace Devices: Controls the ability for users within that organization to move devices from one organization to another.
  • Import Devices: Controls the ability for users to add new devices into Accelerated View with the import tool.
  • Modify Device Configurations: Controls the ability for users within the organization to edit the Cellular, Dial-to-IP and RemoteManager configuration profiles of a device.
  • View Configuration History: Controls the ability for users within the organization to view the history of changes made to a device's configuration profile.
  • View Admin Panel: Controls access to the Admin panel of the site. If enabled, the Admin panel will be accessible by a link in the right section of the top navigation bar (between the Account and Logout buttons).
  • Deploy Devices: Controls the ability for users within the organization to deploy or undeploy devices. For more information on what device deployment, please refer to the Monitoring Devices section of this guide.
  • Send Device Commands: Controls the ability for users within the organization to send remote commands to devices.
  • Assign Non-Production Firmwares: Controls the ability for users within the organization to select non-production firmware versions in a device's configuration profile.

Optional Service Name

Users can associate a Service Name to an organization, as a way of indicating what level of service a support company provides to the organization.

To add a Service Name to an organization, navigate to the Organization page, click on the drop-down action box on the right hand side of the organization's row, and select the Edit Settings option. Select the appropriate Service Name from the drop-down list provided. If the desired Service Name is not available, please contact your Accelerated View admin to have the Service Name included.

Service Name Setup

The Service Name will then be displayed on any device in that organization or any of its sub-organizations. Also, any notifications that get sent from Accelerated View for the organization's devices will include the Service Name in the notification details.

Service Name Device Example

The footer text displayed at the bottom of the Accelerated View site can be changed at an organization level. Any footer that is set for the organization will be applied to all sub-organizations. To set or update the footer text for an organization, navigate to the Organization page, click on the drop-down action box on the right hand side of the organization's row, and select the Edit option. Enter in the desired footer text in the Footer(optional) field and click Update. Note that the footer supports HTML syntax.

Device Settings

The Device Settings tab contains all selections to enable or disable optional details or metrics for devices in that organization or its sub-organizations. Below is are detail for each option listed in the Device Settings tab.

  • Gateway - Enable Cellular Modem Data Collection: when enabled, the Accelerated View application will collect cellular statistics from all VPN Gateway devices that belong to that organization or any of its sub-organization. These cellular utilization statistics will be displayed on the device's details page as the Cellular Utilization chart and the Modem tab. Refer to the Gateway Devices section for more details. The cellular statistics can also be used to generate cellular-based reports for VPN Gateway devices.
  • Gateway - Enable VLAN Data Collection : when enabled, the Accelerated View application will collect details of the LAN ports of the VPN Gateway device, including the Vlan IDs associated with the LAN ports.

Device Settings Example

Data Plans

The Data Plans tab allows authorized users to create and manage cellular data plans for the selected organization. Once a data plan is created, the user can apply that data plan to one or more devices by selecting the data plan under the Settings tab on the details page for the device.

  • Name: The name of the data plan. Clicking on the data plan name will display a list of the devices associated to that data plan, including how much data each device has used under the data plan.
  • Number of devices: The count of devices assigned to this data plan.
  • Data Limit: The amount of data usage at which point a notification should be generated for the data plan. Note that for this notification to be generated, the Overage Notification option must be selected.
  • Data Used: The amount of data used by the devices that belong to the data plan.
  • Individual Data Limit: The amount of data usage for each device under the data plan at which point a notification should be generated. To receive this notification, a user must subscribe to the device and select the Device data usage over limit option in the notification profile. For additional details on setting up a notification profile, refer to the Notification Profiles section.
  • Start Day: The day of the month to reset the Data Used value of the data plan.
  • Overage Notification: Selecting this option will send a notification when the Data Used value of the data plan exceeds the Data Limit option of the data plan. When triggered, this notification will be sent to all users that belong to the same organization that the data plan belongs to.
  • Created: The time when the data plan was created.

Data Plan Example

Sites

The Sites page displays all the current sites that the user has access to. The panel displays all unique sites that have been entered for the organization along with the organization name and number of devices. Note that sites are tied to the organization they are associated with, so there may be multiple sites with the same name, but they are associated to different organizations.

Sites

The Site and Organization fields are both selectable items. Clicking on Site name will bring up the device display panel and list all devices at that location.

Individual Site

Selecting the Organization field will display all devices that have been defined for that organization. Any device in the list can then be selected and managed.

Users

The Users page displays all user accounts under the current user can manage. Authorized users can modify any existing user or create a new one.

Users

Users can be modified by clicking on the Edit pencil icon in the row of the desired user. Users can be deleted by clicking on the Delete trash icon in the row of the desired user or from within the User Edit page.

Individual User

Managing User Permissions

User's are given specific access and abilities by their organization administrator or the administrator of an organization above them. The abilities and access to certain areas of the Accelerated View site are called user "permissions". A permission could include features such as being able to send remote commands, move devices to other organizations, deploy/undeploy devices, and having access to view certain categories of devices.

User Permissions

To manage the permissions a user has, navigate to the Users page, click the Edit pencil icon in the row of the desired user, and then click the Permissions tab. New permissions can be added by clicking the Create plus icon, selecting the new permission from the drop-down list, and then click Create Permission. Note that the list of available permissions are based on the permissions of the user who is managing the user and the permissions available in the user's organization. To remove a permission from a user, click the Delete link.

Creating a New User

New users can be created by clicking the Create plus icon located at the top right of the Users page. The user will first be asked to select which organization the new user will belong to, and select a role to assign to the user. When a new user is created, Accelerated View will send a welcome email to the user's email address with instructions on setting up their user's password and account.

Note: When creating a new user, the user must setup their account and password within 72 hours (3 days) after the email has been sent. After this time, the user will need to be recreated.

New User

DEVICES

Monitoring Devices

Device monitoring in Accelerated View is controlled by the state of the device. The two states a device can be in are deployed and undeployed. Deployed indicates that the device should be monitored based on the events that are sent in by the device, and will be listed with a particular status (see below). A device that is deployed will also generate notification alerts based on the events received and Accelerated View's access to that device.

Undeployed indicates that the device should not be monitored. Undeployed devices will be listed with a || pause icon as their status and with a dark gray status color. Accelerated View will still list details and events for undeployed devices, but these events will not generate any notification alerts.


Accelerated View marks deployed devices with a color indicator to provide a visual way to note what its status is. Below is a list of color statuses and their meaning.

  • Green: The device is online and is reachable through the Accelerated View system. For details on what triggers a device to go up, refer to the Notification Profiles section of this guide.
  • Red: The device is down. This status is also referred to as the Alert status. For details on what triggers a device to go down, refer to the Notification Profiles section of this guide.
  • Blue: The device is running on a backup WAN connection. This indicates that the device's current WAN connection is one of its backup connections (i.e. not WAN1).
    • Note: The blue status only applies to Gateway devices.
  • Purple: The device's primary tunnel is down. This indicates that the device's main VPN IPSEC tunnel is not connected.
    • Note: The purple status only applies to Gateway devices.
  • Gray: The device is inactive, meaning that it has never checked in to Accelerated View. This is the state of the device if it is deployed, but no event has ever been received by Accelerated View.

Deploying Devices

Individual deployment

To deploy an individual device, go to the device details page. This can be done by searching for the device's MAC address in the search bar, then clicking on the MAC address of the correct device in the results. Once on the details page, click on the Actions drop-down on the right side of the page and select Deploy.

Deploy Individual
Device

Immediately after a device is deployed, Accelerated View will automatically send a remote command to the device to get its current status. This ensures that the status of the device is correctly reflected in Accelerated View. For details on device statuses, see the Monitoring Devices section of this guide.

Dial-to-IP Devices

Dial-to-IP devices refer to the Accelerated Dial-to-IP Converter line of products. Supported models are listed below. A user can find a list of all the Dial-to-IP devices they have access to by clicking on the Devices tab in the navigation bar, and then select the Dial-to-IP link from the drop-down.

Dial-to-IP Devices

Dial-to-IP Device Details

Dial-to-IP Device

The majority of details provided on the Dial-to-IP device details page are applicable to all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to Dial-to-IP devices are listed below.

  • Uplink IP Address: The IP address of the current WAN network connection of the Dial-to-IP device.
  • Primary Interface: The currently used WAN connection interface.

Associated Devices Tab

This tab lists any devices that the Dial-to-IP device has associated with, indicating that they are connected to each other. The tab will include the following details about the associated device.

  • MAC Address: The identifying MAC address for the associated device.
  • Category: If the associated device is a type of device supported by Accelerated View, this entry will display the type of device Accelerated View knows it as. If the device is not supported by Accelerated View, the category will be listed as unknown.
  • Type: How the associated device is connected to the Dial-to-IP device. For example, a type listed as WAN indicates that the associated device is connected to one of the Dial-to-IP device's WAN Ethernet ports.
  • Interface: The physical interface of the Dial-to-IP the associated device is connected to.

Tunnels Tab

The Tunnel tab lists status for any IPSec tunnels established by the Dial-to-IP device. Each row of the tab indicates a unique IPSec tunnel of the device.

  • Name: The name of the IPSec tunnel, as specified in the configuration of the Dial-to-IP device.
  • Status: Indicates whether or not the Dial-to-IP device has established the IPSec tunnel.
  • IpLocal: The tunnel IP address assigned to the Dial-to-IP device.
  • IpRemote: The IP address of the server that the Dial-to-IP device built a tunnel to.
  • NetLocal: The network settings on the Dial-to-IP device for the tunnel.
  • NetRemote: The network settings on the server for the tunnel.

Network Tab

The Network tab lists details for network interfaces that belong to the Dial-to-IP device. If a Dial-to-IP device has multiple networks, there will be multiple network tabs, each one corresponding to one of the device's networks.

  • Connection Type: the type of network connection for the interface.
  • Priority: Indicates if the network connection is the current primary or alternate connection.
  • IP Ranges: The IP addressing for the network.
  • MTU: The MTU size of the network interface.
  • Gateway IP: The default route (gateway IP) of the network interface.
  • Bytes Received: The total amount of data received, measured in bytes, on the network interface since the Dial-to-IP device has been online (resets on reboot).
  • Bytes Transmitted: The total amount of data transmitted, measured in bytes, on the network interface since the Dial-to-IP device has been online (resets on reboot).
  • Ethernet Speed: If the network type is an Ethernet interface, then this indicates the speed of the Ethernet port.
  • Ethernet Status: If the network type is an Ethernet interface, then this indicates the status of the physical connection on the Ethernet port.

Configuration

Dial-to-IP devices are configured through the Accelerated View site. For details, see the Dial-to-IP Configuration section of this guide.

Remote Commands

Remote commands are sent to a Dial-to-IP device through an IPSEC tunnel the device establishes to the Accelerated remote control server. If the remote control IPSEC tunnel is disconnected, then a user will not be able to send remote commands to the Dial-to-IP device. The available remote commands that can be sent to Dial-to-IP devices are listed below.

  • Check status: The Dial-to-IP device will immediately send its current status.
  • Check signal strength: The Dial-to-IP device will send its signal strength and network info once every 10 seconds for the next 15 minutes.
  • Perform Speed Test: The Dial-to-IP device will perform a speed test and send the Upload/Download results.
  • ARPing Attached Device: The Dial-to-IP device will attempt to ARPing the client device attached to its Ethernet port.
  • Send Wake-on-LAN to Attached Device: The Dial-to-IP device will send a wake-on-LAN packet to the client device attached to its Ethernet port.
  • Check Configuration: The Dial-to-IP device will immediately pull its configuration and reboot to apply any new settings.
  • Reboot: Reboot the Dial-to-IP device.

Emergency SMS Commands

As an alternative to the Remote commands described above, users can also send commands via SMS messaging to a Dial-to-IP device. The SIM card used by the Dial-to-IP device must have SMS enabled, or the user will not be able to send SMS commands. The available SMS commands that can be sent are listed below.

  • Set Configuration: A pop-up window appears where a user can enter in a configuration option or set of options to apply to the Dial-to-IP device. Multiple config options must be separated by a comma. For example, if a user wants to set the APN of a Dial-to-IP device to managedvpn, they would enter "modem_apn=managedvpn".
  • Configuration Reset: Restore default configuration on the Dial-to-IP device and reboot.
  • Firmware Reset: Restore to the backup firmware image on the Dial-to-IP device, and reboot.
  • Factory Reset: Restore default configuration on the Dial-to-IP device, restore to the backup firmware image, and reboot.
  • Remote Control: Tell the Dial-to-IP device to bring up its remote control tunnel (useful if on low data plan, so the remote control tunnel is not always up using data).
  • Reboot: Reboot the Dial-to-IP device.

Dial-to-IP configuration requirements for Accelerated View

In order for the Accelerated View site to monitor a Dial-to-IP device, it must send its syslogs to the Accelerated View syslog server IP address, the domain of which is logs.accns.com.

In order for a Dial-to-IP device to get its configuration from the Accelerated View site, it must be set to pull its configuration from the Accelerated View configuration server configuration.accns.com. The device must also be able to sync its date and time with an NTP server; the default is time.accns.com.

Creating a New Dial-to-IP Configuration Profile

View a List of All Dial-to-IP Configuration Profiles

To view the current list of configuration profiles a user has access to:

  • Click on the Configurations button in the navigation panel.
  • Select Dial-to-IP in the drop-down.

Dial-to-IP Configuration Index

Creating a New Configuration Profile

To create a new configuration profile:

  • Click on the Configurations button in the navigation panel.
  • Select Dial-to-IP in the drop-down.
  • Click the plus icon located at the top right of the window.
  • Select the firmware version. The appropriate configuration schema will automatically load.
  • Set any desired settings in the presented configuration schema. Hovering your mouse over the name for a configuration option will display a pop-up providing help details about that option, including any default values. Once all the desired configuration options have been specified, click Create.
  • NOTE: If the desired firmware is not listed, it must be uploaded onto the firmware management service, which is hosted at distro.accns.com.

New Dial-to-IP Configuration

Applying a Dial-to-IP configuration profile

To apply a configuration profile to a Dial-to-IP device, go to the device details page for the specific device. This can be done by searching for the device's MAC address in the search bar, then clicking on the MAC address of the correct device in the results. Once on the details page, click on the Settings tab, select the new configuration profile from the Configuration drop-down, and click the Update Settings button.

Applying a Dial-to-IP Configuration

Deleting a configuration profile

Configuration profiles can be deleted by clicking on the X delete icon for the appropriate profile on the Dial-to-IP Configurations page. A confirmation pop-up will ask the user to confirm that they wish to delete the configuration profile. If there are any devices linked to the configuration profile that is being deleted, the profile will not be deleted. The user must first unlink the configuration profile from the device and then they can remove the profile.

Cellular Devices

Cellular devices refer to a subset of the Accelerated Cellular Extender line of products. Supported models are listed below. A user can find a list of all the Cellular devices they have access to by clicking on the Devices tab in the navigation bar, and then select the Cellular link from the dropdown.

Cellular
Devices

Cellular devices are listed in tabular form. The majority of the details are applicable to all device categories. For details on those table entries, refer to the Devices section of this guide. The table entries specific to Cellular devices are listed below.

  • Carrier: The cellular provider of the current connection.
  • dBm: The signal strength of the cellular connection measured in dBm.
  • Signal: The signal strength percentage of the cellular connection.
  • Network: The technology type of the cellular connection.
  • Phone Number: The phone number of the current cellular connection.

Cellular Device Details

Cellular
Device

The majority of details provided on the Cellular device details page are applicable to all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to Cellular devices are listed below.

  • Uplink IP Address: The IP address of the current WAN network connection of the Cellular device.
  • Primary Interface: The currently used WAN connection interface.

Settings Tab

The majority of details provided on the Cellular Settings tab are applicable to all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to Cellular devices are listed below.

  • Data Plan: The data plan assigned to the device. If the user has the ability to change the data plan, a drop-down will be displayed and lists the available data plans for the organization the device belongs to. Once a data plan is associated with the device, any cellular data used by the device will be tracked in the data plan, which can be viewed and managed by clicking the Edit button for an Organization (see the Organizations section). The user also has the option of creating a new data plan if desired.

Associated Devices Tab

This tab lists any devices that the Cellular device has associated with, indicating that they are connected to each other. The tab will include the following details about the associated device.

  • MAC Address: The identifying MAC address for the associated device.
  • Category: If the associated device is a type of device supported by Accelerated View, this entry will display the type of device Accelerated View knows it as. If the device is not supported by Accelerated View, the category will be listed as unknown.
  • Type: How the associated device is connected to the Cellular device. For example, a type listed as WAN indicates that the associated device is connected to one of the Cellular device's WAN Ethernet ports.
  • Interface: The physical interface of the Cellular the associated device is connected to.

Cellular Details Tab

The Cellular Details tab lists details for the Cellular modem. The name of the cellular modem is listed in the title bar of the Cellular Details tab.

  • Carrier: The cellular provider of the modem.
  • SKU: The stock keeping unit of the modem.
  • Signal Strength: The current RSSI signal strength value, measured in dBm, and percentage of the modem.
  • Phone Number: The phone number of the modem.
  • RSSI: The Received Signal Strength Indicator (RSSI) of the modem. RSSI provides information about total received wide-band power, including signal interference and thermal noise.
  • RSRP: An LTE-specific value, representing the Reference Signal Received Power of the modem. RSRP is the average power of resource elements that carry cellular specific reference signals over the entire bandwidth.
  • RSRQ: An LTE-specific value, representing the Reference Signal Receive Quality (RSRQ) of the modem. RSRQ is a combination of RSSI and RSRP and indicates the quality of the received reference signal.
  • SiNR: The signal-to-interference-plus-noise ratio of the modem.
  • SNR: The signal-to-noise ratio of the modem.
  • IMEI: The IMEI value of the modem.
  • ESN: The ESN value of the modem. Note that the ESN value only applies to CDMA cellular networks.
  • ICCID: The ICCID value of the SIM card used by the modem.
  • IMSI: The IMSI value of the modem.
  • Revision: The hardware version of the modem.
  • APN: The APN that the modem is currently connected with. Note that not all modems require an APN.
  • ECIO: The signal-to-noise ratio of the modem. The lower the Ec/Io value, the greater the noise.
  • CNTI: The technology type that the modem is currently connected to.
  • Band: The frequency or type of cellular band the modem is currently connected to.
  • CID: The CID identifier of the modem's current connection.
  • LAC: The LAC identifier of the modem's current connection.
  • MCC: The mobile country code of the modem's current connection.
  • MNC: The mobile network code of the modem's current connection.
  • PLMN: The PLMN ID of the modem's current connection, which is a combination of the MCC and MNC values.
  • USB Speed: The speed of the USB port(s) on the RemoteManager device, measured in Mbps. 480 indicates USB 2.0 High Speed and 12 indicates USB 2.0 Full Speed.

Cellular Utilization Chart

If the device supports a cellular modem, a cellular utilization chart will be displayed. The chart shows the amount of cellular data used by the device. The initial timespan will display the data usage for the past 24 hours. A user can select different timespans from the Range drop-down.

Cellular
Utilization

Tunnels Tab

The Tunnel tab lists status for any IPSec tunnels established by the Cellular device. Each row of the tab indicates a unique IPSec tunnel of the device.

  • Name: The name of the IPSec tunnel, as specified in the configuration of the Cellular device.
  • Status: Indicates whether or not the Cellular device has established the IPSec tunnel.
  • IpLocal: The tunnel IP address assigned to the Cellular device.
  • IpRemote: The IP address of the server that the Cellular device built a tunnel to.
  • NetLocal: The network settings on the Cellular device for the tunnel.
  • NetRemote: The network settings on the server for the tunnel.

Network Tab

The Network tab lists details for network interfaces that belong to the Cellular device. If an Cellular device has multiple networks, there will be multiple network tabs, each one corresponding to one of the device's networks.

  • Connection Type: the type of network connection for the interface.
  • Priority: Indicates if the network connection is the current primary or alternate connection.
  • IP Ranges: The IP addressing for the network.
  • Metric: The priority level of the network interface. The lower the number, the higher in priority the interface.
  • MTU: The MTU size of the network interface.
  • Gateway IP: The default route (gateway IP) of the network interface.
  • Bytes Received: The total amount of data received, measured in bytes, on the network interface since the Cellular device has been online (resets on reboot).
  • Bytes Transmitted: The total amount of data transmitted, measured in bytes, on the network interface since the Cellular device has been online (resets on reboot).
  • Ethernet Speed: If the network type is an Ethernet interface, then this indicates the speed of the Ethernet port.
  • Ethernet Status: If the network type is an Ethernet interface, then this indicates the status of the physical connection on the Ethernet port.

Configuration

Cellular devices are configured through the Accelerated View site. For details, see the [Cellular Configuration] (https://aview-docs.accns.com/configurations/embedded_cellular_configuration.html) section of this guide.

Remote Commands

Remote commands are sent to an Cellular device through an IPSEC tunnel the Cellular device establishes to the Accelerated remote control server. If the remote control IPSEC tunnel is disconnected, then a user will not be able to send remote commands to the Cellular device. The available remote commands that can be sent to Cellular devices are listed below.

  • Check status: The Cellular device will immediately send its current status.
  • Check signal strength: The Cellular device will send its signal strength and network info once every 10 seconds for the next 15 minutes.
  • Perform Speed Test: The Cellular device will perform a speed test and send the Upload/Download results.
  • ARPing Attached Device: The Cellular device will attempt to ARPing the client device attached to its Ethernet port.
  • Send Wake-on-LAN to Attached Device: The Cellular device will send a wake-on-LAN packet to the client device attached to its Ethernet port.
  • Check Configuration: The Cellular device will immediately pull its configuration and reboot to apply any new settings.
  • Reboot: Reboot the Cellular device.

Emergency SMS Commands

As an alternative to the Remote commands described above, users can also send commands via SMS messaging to a Cellular device. The SIM card used by the Cellular device must have SMS enabled, or the user will not be able to send SMS commands. The available SMS commands that can be sent are listed below.

  • Set Configuration: A pop-up window appears where a user can enter in a configuration option or set of options to apply to the Cellular device. Multiple config options must be separated by a comma. For example, if a user wants to set the APN of a Cellular device to managedvpn, they would enter "modem_apn=managedvpn".
  • Configuration Reset: Restore default configuration on the Cellular device and reboot.
  • Firmware Reset: Restore to the backup firmware image on the Cellular device, and reboot.
  • Factory Reset: Restore default configuration on the Cellular device, restore to the backup firmware image, and reboot.
  • Remote Control: Tell the Cellular device to bring up its remote control tunnel (useful if on low data plan, so the remote control tunnel is not always up using data).
  • Reboot: Reboot the Cellular device.

Cellular configuration requirements for Accelerated View

In order for the Accelerated View site to monitor an Cellular device, it must send its syslogs to the Accelerated View syslog server IP address, the domain of which is logs.accns.com.

In order for an Cellular device to get its configuration from the Accelerated View site, it must be set to pull its configuration from the Accelerated View configuration server configuration.accns.com. The device must also be able to sync its date and time with an NTP server; the default is time.accns.com.

Creating a New Cellular Configuration Profile

View a List of All Cellular Configuration Profiles

To view the current list of configuration profiles a user has access to:

  • Click on the Configurations button in the navigation panel.
  • Select Cellular in the drop-down.

Cellular Configuration
Index

Creating a New Configuration Profile

To create a new configuration profile:

  • Click on the Configurations button in the navigation panel.
  • Select Cellular in the drop-down.
  • Click the plus icon located at the top right of the window.
  • Select the firmware version. The appropriate configuration schema will automatically load.
  • Set any desired settings in the presented configuration schema. Hovering your mouse over the name for a configuration option will display a pop-up providing help details about that option, including any default values. Once all the desired configuration options have been specified, click Create.
  • NOTE: If the desired firmware is not listed, it must be uploaded onto the firmware management service, which is hosted at distro.accns.com.

New Cellular
Configuration

Applying an Cellular configuration profile

To apply a configuration profile to an Cellular device, go to the device details page for the specific device. This can be done by searching for the device's MAC address in the search bar, then clicking on the MAC address of the correct device in the results. Once on the details page, click on the Settings tab, select the new configuration profile from the Configuration drop-down, and click the Update Settings button.

Applying an Cellular
Configuration

Deleting a configuration profile

Configuration profiles can be deleted by clicking on the X delete icon for the appropriate profile on the Cellular Configurations page. A confirmation pop-up will ask the user to confirm that they wish to delete the configuration profile. If there are any devices linked to the configuration profile that is being deleted, the profile will not be deleted. The user must first unlink the configuration profile from the device and then they can remove the profile.

Gateway Devices

Gateway devices refer to the AT&T VPN Gateway line of products. Supported models are listed below. A user can find a list of all the Gateway devices they have access to by clicking on the Devices tab in the navigation bar, and then select the Gateway link from the drop-down.

  • VPN Gateway 8300
  • VPN Gateway 8200
  • VPN Gateway 8100

Gateway Devices

Gateway devices are listed in tabular form. The majority of the details are applicable to all device categories. For details on those table entries, refer to the Devices section of this guide. The table entries specific to Gateway devices are listed below.

  • Tunnels: The current number of VPN tunnels the Gateway device has up as of when this page was loaded.
  • Connection: The connection currently being used by the Gateway device as of when this page was loaded.

Gateway Device Details

Gateway Device

The majority of details provided on the Gateway device details page are applicable to all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to Gateway devices are listed below.

  • Primary IP: The IP address of the current WAN network connection of the Gateway device.
  • Management IP: The IP address of the Gateway device's management tunnel. If this IP does not match the maintenance tunnel IP address listed for the Gateway device in the AT&T Service Manager, a user with the ability to modify devices will be given an option to edit the management IP address.
  • Configuration Model: The configuration model associated in the Service Manager profile for the VPN Gateway.
  • Primary Interface: The currently used WAN connection interface. For example, eth1 corresponds to the WAN1 port of the 8200 VPN Gateway.
  • Primary Connection Type: The type of network configuration of the current WAN connection.
  • WAN 1 Cell Extender: Indicates if the WAN via Cell Extender option is enabled in the Gateway device's AT&T Service Manager profile.
    • Note: This field will only appear if there is a valid value entered in the SMx profile (not blank).
  • WAN 2 Cell Extender: Indicates if the WAN2 via Cell Extender option is enabled in the Gateway device's AT&T Service Manager profile.
    • Note: This field will only appear if there is a valid value entered in the SMx profile (not blank).
  • Time in Backup: If the current status of the VPN Gateway is in backup mode, this will indicate the duration that the VPN Gateway has bee running in backup mode. This field will only be displayed when the VPN Gateway is in backup mode.
  • LAN Status: The status of the eight LAN ports of the VPN Gateway. A black color status indicates that nothing is physically connected to the LAN port. A green status indicates that some network device is physically connected to the LAN port. A user can hover over each port to display a popup text with network details about the port.

WAN Utilization

If a VPN Gateway's SMx profile has COS or non-COS bandwidth monitoring enabled, and the VPN Gateway's profile has the WAN Utilization SNMP inform enabled, a WAN utilization chart will be displayed detailing the amount of bandwidth used by the device. Note, the VPN Gateway must be on firmware version 6.2 or higher in order to enable non-COS bandwidth monitoring.

Settings Tab

The majority of details provided on the Gateway Settings tab are applicable to all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to Gateway devices are listed below.

  • Data Plan: The data plan assigned to the device. If the user has the ability to change the data plan, a drop-down will be displayed and lists the available data plans for the organization the device belongs to. Once a data plan is associated with the device, any cellular data used by the device will be tracked in the data plan, which can be viewed and managed by clicking the Edit button for an Organization (see the Organizations section). The user also has the option of creating a new data plan if desired.

Associated Devices Tab

This tab lists any devices that the Gateway device has associated with, indicating that they are connected to each other. The tab will include the following details about the associated device.

  • MAC Address: The identifying MAC address for the associated device.
  • Category: If the associated device is a type of device supported by Accelerated View, this entry will display the type of device Accelerated View knows it as. If the device is not supported by Accelerated View, the category will be listed as unknown.
  • Type: How the associated device is connected to the Gateway device. For example, a type listed as WAN indicates that the associated device is connected to one of the Gateway device's WAN Ethernet ports.
  • Interface: The physical interface of the Gateway the associated device is connected to.

Cellular Details Tab

The Cellular Details tab lists details for the Gateway's cellular modem, if it is using one. The name of the cellular modem is listed in the title bar of the Modem table.

  • Carrier: The cellular provider of the modem.
  • Signal Strength: The current RSSI signal strength value, measured in dBm, and percentage of the modem.
  • Phone Number: The phone number of the modem.
  • RSSI: The Received Signal Strength Indicator (RSSI) of the modem. RSSI provides information about total received wide-band power, including signal interference and thermal noise.
  • RSRP: An LTE-specific value, representing the Reference Signal Received Power of the modem. RSRP is the average power of resource elements that carry cellular specific reference signals over the entire bandwidth.
  • RSRQ: An LTE-specific value, representing the Reference Signal Receive Quality (RSRQ) of the modem. RSRQ is a combination of RSSI and RSRP and indicates the quality of the received reference signal.
  • SiNR: The signal-to-interference-plus-noise ratio of the modem.
  • SNR: The signal-to-noise ratio of the modem.
  • IMEI: The IMEI value of the modem.
  • ESN: The ESN value of the modem. Note that the ESN value only applies to CDMA cellular networks.
  • ICCID: The ICCID value of the modem.
  • Revision: The hardware version of the modem.
  • APN: The APN that the modem is currently connected with. Note that not all modems require an APN.
  • ECIO: The signal-to-noise ratio of the modem. The lower the Ec/Io value, the greater the noise.
  • CNTI: The technology type that the modem is currently connected to.
  • Band: The frequency or type of cellular band the modem is currently connected to.
  • CID: The CID identifier of the modem's current connection.
  • LAC: The LAC identifier of the modem's current connection.
  • MCC: The mobile country code of the modem's current connection.
  • MNC: The mobile network code of the modem's current connection.
  • PLMN: The PLMN ID of the modem's current connection, which is a combination of the MCC and MNC values.

Cellular Utilization Chart

If a VPN Gateway's primary WAN connection is a cellular connection, and the device belongs to an organization with the Enable Cellular Modem Data Collection option enabled (see the Device Settings details in the Organizations section), a cellular utilization chart will be displayed on the Cellular Details tab detailing the amount of cellular data used by the device.

Cellular
Utilization

Tunnels Tab

The Tunnel tab lists details for the VPN tunnel established by the gateway device. If a Gateway device has multiple tunnels active, there will be multiple tunnel tabs, each one corresponding to one of the Gateway device's tunnels.

  • Connection ID: The unique identifier for the current tunnel connection.
  • Connection Type: The type of network connection the tunnel is established over.
  • Account: The account that the tunnel settings are registered under.
  • User ID: The ATTUID that the tunnel settings are registered under
  • Duration: The total time the current tunnel has been established as of when this page was loaded.
  • Mode: Indicates if the user can control the tunnel.
  • Endpoint Type: The authentication server that will be used by the tunnel endpoint.
  • Endpoint IP: The IP address of the tunnel endpoint.
  • WAN Connection: The type of network configuration of the current WAN connection (WAN1, WAN2, etc.)
  • AGNS Managed: The service the tunnel is authenticated for.
  • Auth Server: The server where the tunnel details are configured.
  • Auth Protocol: The authentication protocol for the tunnel.
  • Initiator: Indicates how the tunnel was initiated.

Location Tab

The location details for a VPN Gateway device are provided through the AT&T Service Manager profile of the device. As such, location details are displayed as read-only for VPN Gateway devices. If users want to set the location of a VPN Gateway device, they can do so through the Service Manager profile for the VPN Gateway. In the profile, users can specify address details for the location, which Accelerated View will then use to lookup location coordinates for the device, or users can specify the latitude and longitude coordinates manually in the Service Manager profile.

Remote Commands

Remote commands are sent to a Gateway device through its management tunnel. If the Gateway device's management tunnel to the Accelerated View site is disconnected, then a user will not be able to send remote commands to the Gateway device. The available remote commands that can be sent to gateway devices are listed below. Any responses from sending one of these remote commands to a Gateway device will be listed as an event in Accelerated View.

Firmware version 6.1.8 or newer

  • Arping: Send an network ARPing to a specified IP address.
  • Check Status: Perform an immediate SNMP probe of the gateway. device.
  • Firmware: either check if a firmware update is available, or tell the Gateway device to upgrade its firmware. The specified firmware version is based on the firmware URL defined in the gateway's AT&T Service Manager profile.
  • Ping: ping a specified IP address.
  • Profile Query: Send the command to perform a partial or full configuration update from the device's AT&T Service Manager profile.
  • Reboot: Send the command to reboot the Gateway device.
  • Tracepath: trace the path to a specified network IP address, discovering MTU along this path
  • Traceroute: trace the network path to a specified IP address.
  • Tunnels: provides the ability to check the status of all configured tunnels of a Gateway device, bring a tunnel up/down, bounce a tunnel, or checking a tunnel's status. The name and index of the desired tunnel must be specified to perform these commands.

Firmware versions older than 6.1.8

  • Check Device Status: Perform an immediate SNMP probe of the gateway device.
  • Check Configuration: Send the command to perform a partial or full update depending on the configuration option specified in the gateway device's AT&T Service Manager profile.
  • Reboot Device: Send the command to reboot the Gateway device.

Gateway configuration requirements for Accelerated View

Accelerated View utilizes a management tunnel to communicate with the gateway device. The management tunnel must be configured correctly in order for Accelerated View to be able to probe and send commands to the Gateway device. Contact your AT&T Service Manager specialist if assistance is needed configuring the management tunnel of the Gateway device.

In addition to the management tunnel, the Gateway device must be configured to send its SNMP Informs to the Accelerated View server. Several of the notifications sent by Accelerated View are based on the SNMP informs sent by the Gateway device. Contact your AT&T Service Manager specialist if assistance is needed configuring the SNMP Inform options of the Gateway device.

RemoteManager Devices

RemoteManager devices refer to the Accelerated Remote Manager line of products. Supported models are listed below. A user can find a list of all the RemoteManager devices they have access to by clicking on the Devices tab in the navigation bar, and then select the RemoteManager link from the dropdown.

RemoteManager
Devices

RemoteManager devices are listed in tabular form. The majority of the details are applicable to all device categories. For details on those table entries, refer to the Devices section of this guide. The table entries specific to RemoteManager devices are listed below.

  • Phone Number: The phone number of the current cellular connection.
  • ICCID: The number used to identify the SIM card used by the device.

RemoteManager Device Details

RemoteManager
Device

The majority of details provided on the RemoteManager device details page are applicable to all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to RemoteManager devices are listed below.

  • Uplink IP Address: The IP address of the current WAN network connection of the RemoteManager device.
  • Primary Interface: The currently used WAN connection interface.

Settings Tab

The majority of details provided on the RemoteManager Settings tab are applicable to all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to RemoteManager devices are listed below.

  • Data Plan: The data plan assigned to the device. If the user has the ability to change the data plan, a drop-down will be displayed and lists the available data plans for the organization the device belongs to. Once a data plan is associated with the device, any cellular data used by the device will be tracked in the data plan, which can be viewed and managed by clicking the Edit button for an Organization (see the Organizations section). The user also has the option of creating a new data plan if desired.

Associated Devices Tab

This tab lists any devices that the RemoteManager device has associated with, indicating that they are connected to each other. The tab will include the following details about the associated device.

  • MAC Address: The identifying MAC address for the associated device.
  • Category: If the associated device is a type of device supported by Accelerated View, this entry will display the type of device Accelerated View knows it as. If the device is not supported by Accelerated View, the category will be listed as unknown.
  • Type: How the associated device is connected to the RemoteManager device. For example, a type listed as WAN indicates that the associated device is connected to one of the RemoteManager device's WAN Ethernet ports.
  • Interface: The physical interface of the RemoteManager the associated device is connected to.

Cellular Details Tab

The Cellular Details tab lists details for the RemoteManager modem. The name of the cellular modem is listed in the title bar of the Cellular Details tab.

  • Carrier: The cellular provider of the modem.
  • SKU: The stock keeping unit of the modem.
  • Signal Strength: The current RSSI signal strength value, measured in dBm, and percentage of the modem.
  • Phone Number: The phone number of the modem.
  • RSSI: The Received Signal Strength Indicator (RSSI) of the modem. RSSI provides information about total received wide-band power, including signal interference and thermal noise.
  • RSRP: An LTE-specific value, representing the Reference Signal Received Power of the modem. RSRP is the average power of resource elements that carry cellular specific reference signals over the entire bandwidth.
  • RSRQ: An LTE-specific value, representing the Reference Signal Receive Quality (RSRQ) of the modem. RSRQ is a combination of RSSI and RSRP and indicates the quality of the received reference signal.
  • SiNR: The signal-to-interference-plus-noise ratio of the modem.
  • SNR: The signal-to-noise ratio of the modem.
  • IMEI: The IMEI value of the modem.
  • ESN: The ESN value of the modem. Note that the ESN value only applies to CDMA cellular networks.
  • ICCID: The ICCID value of the SIM card used by the modem.
  • IMSI: The IMSI value of the modem.
  • Revision: The hardware version of the modem.
  • APN: The APN that the modem is currently connected with. Note that not all modems require an APN.
  • ECIO: The signal-to-noise ratio of the modem. The lower the Ec/Io value, the greater the noise.
  • CNTI: The technology type that the modem is currently connected to.
  • Band: The frequency or type of cellular band the modem is currently connected to.
  • CID: The CID identifier of the modem's current connection.
  • LAC: The LAC identifier of the modem's current connection.
  • MCC: The mobile country code of the modem's current connection.
  • MNC: The mobile network code of the modem's current connection.
  • PLMN: The PLMN ID of the modem's current connection, which is a combination of the MCC and MNC values.
  • USB Speed: The speed of the USB port(s) on the RemoteManager device, measured in Mbps. 480 indicates USB 2.0 High Speed and 12 indicates USB 2.0 Full Speed.

Cellular Utilization Chart

If the device supports a cellular modem, a cellular utilization chart will be displayed. The chart shows the amount of cellular data used by the device. The initial timespan will display the data usage for the past 24 hours. A user can select different timespans from the Range drop-down.

Cellular
Utilization

Tunnels Tab

The Tunnel tab lists status for any IPSec tunnels established by the RemoteManager device. Each row of the tab indicates a unique IPSec tunnel of the device.

  • Name: The name of the IPSec tunnel, as specified in the configuration of the RemoteManager device.
  • Status: Indicates whether or not the RemoteManager device has established the IPSec tunnel.
  • IpLocal: The tunnel IP address assigned to the RemoteManager device.
  • IpRemote: The IP address of the server that the RemoteManager device built a tunnel to.
  • NetLocal: The network settings on the RemoteManager device for the tunnel.
  • NetRemote: The network settings on the server for the tunnel.

Network Tab

The Network tab lists details for network interfaces that belong to the RemoteManager device. If a RemoteManager device has multiple networks, there will be multiple network tabs, each one corresponding to one of the device's networks.

  • Connection Type: the type of network connection for the interface.
  • Metric: The priority level of the network interface. The lower the number, the higher in priority the interface.
  • Priority: Indicates if the network connection is the current primary or alternate connection.
  • IP Ranges: The IP addressing for the network.
  • Metric:
  • MTU: The MTU size of the network interface.
  • Gateway IP: The default route (gateway IP) of the network interface.
  • Bytes Received: The total amount of data received, measured in bytes, on the network interface since the RemoteManager device has been online (resets on reboot).
  • Bytes Transmitted: The total amount of data transmitted, measured in bytes, on the network interface since the RemoteManager device has been online (resets on reboot).
  • Ethernet Speed: If the network type is an Ethernet interface, then this indicates the speed of the Ethernet port.
  • Ethernet Status: If the network type is an Ethernet interface, then this indicates the status of the physical connection on the Ethernet port.

Configuration

RemoteManager devices are configured through the Accelerated View site. For details, see the RemoteManager Configuration section of this guide.

Remote Commands

Remote commands are sent to a RemoteManager device through an IPSEC tunnel the RemoteManager device establishes to the Accelerated remote control server. If the remote control IPSEC tunnel is disconnected, then a user will not be able to send remote commands to the RemoteManager device. The available remote commands that can be sent to RemoteManager devices are listed below.

  • Check status: The RemoteManager device will immediately send its current status.
  • Check signal strength: The RemoteManager device will send its signal strength and network info once every 10 seconds for the next 15 minutes.
  • Perform Speed Test: The RemoteManager device will perform a speed test and send the Upload/Download results.
  • ARPing Attached Device: The RemoteManager device will attempt to ARPing the client device attached to its Ethernet port.
  • Send Wake-on-LAN to Attached Device: The RemoteManager device will send a wake-on-LAN packet to the client device attached to its Ethernet port.
  • Check Configuration: The RemoteManager device will immediately pull its configuration and reboot to apply any new settings.
  • Reboot: Reboot the RemoteManager device.

Emergency SMS Commands

As an alternative to the Remote commands described above, users can also send commands via SMS messaging to a RemoteManager device. The SIM card used by the RemoteManager device must have SMS enabled, or the user will not be able to send SMS commands. The available SMS commands that can be sent are listed below.

  • Set Configuration: A pop-up window appears where a user can enter in a configuration option or set of options to apply to the RemoteManager device. Multiple config options must be separated by a comma. For example, if a user wants to set the APN of a RemoteManager device to managedvpn, they would enter "modem_apn=managedvpn".
  • Configuration Reset: Restore default configuration on the RemoteManager device and reboot.
  • Firmware Reset: Restore to the backup firmware image on the RemoteManager device, and reboot.
  • Factory Reset: Restore default configuration on the RemoteManager device, restore to the backup firmware image, and reboot.
  • Remote Control: Tell the RemoteManager device to bring up its remote control tunnel (useful if on low data plan, so the remote control tunnel is not always up using data).
  • Reboot: Reboot the RemoteManager device.

RemoteManager configuration requirements for Accelerated View

In order for the Accelerated View site to monitor a RemoteManager device, it must send its syslogs to the Accelerated View syslog server IP address, the domain of which is logs.accns.com.

In order for a RemoteManager device to get its configuration from the Accelerated View site, it must be set to pull its configuration from the Accelerated View configuration server configuration.accns.com. The device must also be able to sync its date and time with an NTP server; the default is time.accns.com.

Creating a New RemoteManager Configuration Profile

View a List of All RemoteManager Configuration Profiles

To view the current list of configuration profiles a user has access to:

  • Click on the Configurations button in the navigation panel.
  • Select RemoteManager in the drop-down.

RemoteManater Configuration
Index

Creating a New Configuration Profile

To create a new configuration profile:

  • Click on the Configurations button in the navigation panel.
  • Select RemoteManager in the drop-down.
  • Click the plus icon located at the top right of the window.
  • Select the firmware version. The appropriate configuration schema will automatically load.
  • Set any desired settings in the presented configuration schema. Hovering your mouse over the name for a configuration option will display a pop-up providing help details about that option, including any default values. Once all the desired configuration options have been specified, click Create.
  • NOTE: If the desired firmware is not listed, it must be uploaded onto the firmware management service, which is hosted at distro.accns.com.

New RemoteManager
Configuration

Applying a RemoteManager configuration profile

To apply a configuration profile to a RemoteManager device, go to the device details page for the specific device. This can be done by searching for the device's MAC address in the search bar, then clicking on the MAC address of the correct device in the results. Once on the details page, click on the Settings tab, select the new configuration profile from the Configuration drop-down, and click the Update Settings button.

Applying a RemoteManager
Configuration

Deleting a configuration profile

Configuration profiles can be deleted by clicking on the X delete icon for the appropriate profile on the RemoteManager Configurations page. A confirmation pop-up will ask the user to confirm that they wish to delete the configuration profile. If there are any devices linked to the configuration profile that is being deleted, the profile will not be deleted. The user must first unlink the configuration profile from the device and then they can remove the profile.

uCPE Devices

uCPE devices refer to the Accelerated uCPE line of products. Supported models are listed below. A user can find a list of all the uCPE devices they have access to by clicking on the Devices tab in the navigation bar, and then select the uCPE link from the dropdown.

uCPE
Devices

uCPE Device Details

uCPE
Device

The majority of details provided on the uCPE device details page are applicable to all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to uCPE devices are listed below.

  • Uplink IP Address: The IP address of the current WAN network connection of the uCPE device.
  • Primary Interface: The currently used WAN connection interface.

Settings Tab

The majority of details provided on the uCPE Settings tab are applicable to all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to uCPE devices are listed below.

  • Data Plan: The data plan assigned to the device. If the user has the ability to change the data plan, a drop-down will be displayed and lists the available data plans for the organization the device belongs to. Once a data plan is associated with the device, any cellular data used by the device will be tracked in the data plan, which can be viewed and managed by clicking the Edit button for an Organization (see the Organizations section). The user also has the option of creating a new data plan if desired.

Associated Devices Tab

This tab lists any devices that the uCPE device has associated with, indicating that they are connected to each other. The tab will include the following details about the associated device.

  • MAC Address: The identifying MAC address for the associated device.
  • Category: If the associated device is a type of device supported by Accelerated View, this entry will display the type of device Accelerated View knows it as. If the device is not supported by Accelerated View, the category will be listed as unknown.
  • Type: How the associated device is connected to the uCPE device. For example, a type listed as WAN indicates that the associated device is connected to one of the uCPE device's WAN Ethernet ports.
  • Interface: The physical interface of the uCPE the associated device is connected to.

Cellular Details Tab

The Cellular Details tab lists details for the uCPE modem. The name of the cellular modem is listed in the title bar of the Cellular Details tab.

  • Carrier: The cellular provider of the modem.
  • SKU: The stock keeping unit of the modem.
  • Signal Strength: The current RSSI signal strength value, measured in dBm, and percentage of the modem.
  • Phone Number: The phone number of the modem.
  • RSSI: The Received Signal Strength Indicator (RSSI) of the modem. RSSI provides information about total received wide-band power, including signal interference and thermal noise.
  • RSRP: An LTE-specific value, representing the Reference Signal Received Power of the modem. RSRP is the average power of resource elements that carry cellular specific reference signals over the entire bandwidth.
  • RSRQ: An LTE-specific value, representing the Reference Signal Receive Quality (RSRQ) of the modem. RSRQ is a combination of RSSI and RSRP and indicates the quality of the received reference signal.
  • SiNR: The signal-to-interference-plus-noise ratio of the modem.
  • SNR: The signal-to-noise ratio of the modem.
  • IMEI: The IMEI value of the modem.
  • ESN: The ESN value of the modem. Note that the ESN value only applies to CDMA cellular networks.
  • ICCID: The ICCID value of the SIM card used by the modem.
  • IMSI: The IMSI value of the modem.
  • Revision: The hardware version of the modem.
  • APN: The APN that the modem is currently connected with. Note that not all modems require an APN.
  • ECIO: The signal-to-noise ratio of the modem. The lower the Ec/Io value, the greater the noise.
  • CNTI: The technology type that the modem is currently connected to.
  • Band: The frequency or type of cellular band the modem is currently connected to.
  • CID: The CID identifier of the modem's current connection.
  • LAC: The LAC identifier of the modem's current connection.
  • MCC: The mobile country code of the modem's current connection.
  • MNC: The mobile network code of the modem's current connection.
  • PLMN: The PLMN ID of the modem's current connection, which is a combination of the MCC and MNC values.
  • USB Speed: The speed of the USB port(s) on the uCPE device, measured in Mbps. 480 indicates USB 2.0 High Speed and 12 indicates USB 2.0 Full Speed.

Cellular Utilization Chart

If the device supports a cellular modem, a cellular utilization chart will be displayed. The chart shows the amount of cellular data used by the device. The initial timespan will display the data usage for the past 24 hours. A user can select different timespans from the Range drop-down.

Cellular
Utilization

Tunnels Tab

The Tunnel tab lists status for any IPSec tunnels established by the uCPE device. Each row of the tab indicates a unique IPSec tunnel of the device.

  • Name: The name of the IPSec tunnel, as specified in the configuration of the uCPE device.
  • Status: Indicates whether or not the uCPE device has established the IPSec tunnel.
  • IpLocal: The tunnel IP address assigned to the uCPE device.
  • IpRemote: The IP address of the server that the uCPE device built a tunnel to.
  • NetLocal: The network settings on the uCPE device for the tunnel.
  • NetRemote: The network settings on the server for the tunnel.

Network Tab

The Network tab lists details for network interfaces that belong to the uCPE device. If a uCPE device has multiple networks, there will be multiple network tabs, each one corresponding to one of the device's networks.

  • Connection Type: the type of network connection for the interface.
  • Metric: The priority level of the network interface. The lower the number, the higher in priority the interface.
  • Priority: Indicates if the network connection is the current primary or alternate connection.
  • IP Ranges: The IP addressing for the network.
  • Metric:
  • MTU: The MTU size of the network interface.
  • Gateway IP: The default route (gateway IP) of the network interface.
  • Bytes Received: The total amount of data received, measured in bytes, on the network interface since the uCPE device has been online (resets on reboot).
  • Bytes Transmitted: The total amount of data transmitted, measured in bytes, on the network interface since the uCPE device has been online (resets on reboot).
  • Ethernet Speed: If the network type is an Ethernet interface, then this indicates the speed of the Ethernet port.
  • Ethernet Status: If the network type is an Ethernet interface, then this indicates the status of the physical connection on the Ethernet port.

Configuration

uCPE devices are configured through the Accelerated View site. For details, see the uCPE Configuration section of this guide.

Remote Commands

Remote commands are sent to a uCPE device through an IPSEC tunnel the uCPE device establishes to the Accelerated remote control server. If the remote control IPSEC tunnel is disconnected, then a user will not be able to send remote commands to the uCPE device. The available remote commands that can be sent to uCPE devices are listed below.

  • Check status: The uCPE device will immediately send its current status.
  • Check signal strength: The uCPE device will send its signal strength and network info once every 10 seconds for the next 15 minutes.
  • Perform Speed Test: The uCPE device will perform a speed test and send the Upload/Download results.
  • ARPing Attached Device: The uCPE device will attempt to ARPing the client device attached to its Ethernet port.
  • Send Wake-on-LAN to Attached Device: The uCPE device will send a wake-on-LAN packet to the client device attached to its Ethernet port.
  • Check Configuration: The uCPE device will immediately pull its configuration and reboot to apply any new settings.
  • Reboot: Reboot the uCPE device.

Emergency SMS Commands

As an alternative to the Remote commands described above, users can also send commands via SMS messaging to a uCPE device. The SIM card used by the uCPE device must have SMS enabled, or the user will not be able to send SMS commands. The available SMS commands that can be sent are listed below.

  • Set Configuration: A pop-up window appears where a user can enter in a configuration option or set of options to apply to the uCPE device. Multiple config options must be separated by a comma. For example, if a user wants to set the APN of a uCPE device to managedvpn, they would enter "modem_apn=managedvpn".
  • Configuration Reset: Restore default configuration on the uCPE device and reboot.
  • Firmware Reset: Restore to the backup firmware image on the uCPE device, and reboot.
  • Factory Reset: Restore default configuration on the uCPE device, restore to the backup firmware image, and reboot.
  • Remote Control: Tell the uCPE device to bring up its remote control tunnel (useful if on low data plan, so the remote control tunnel is not always up using data).
  • Reboot: Reboot the uCPE device.

uCPE configuration requirements for Accelerated View

In order for the Accelerated View site to monitor a uCPE device, it must send its syslogs to the Accelerated View syslog server IP address, the domain of which is logs.accns.com.

In order for a uCPE device to get its configuration from the Accelerated View site, it must be set to pull its configuration from the Accelerated View configuration server configuration.accns.com. The device must also be able to sync its date and time with an NTP server; the default is time.accns.com.

Creating a New uCPE Configuration Profile

View a List of All uCPE Configuration Profiles

To view the current list of configuration profiles a user has access to:

  • Click on the Configurations button in the navigation panel.
  • Select uCPE in the drop-down.

uCPE Configuration
Index

Creating a New Configuration Profile

To create a new configuration profile:

  • Click on the Configurations button in the navigation panel.
  • Select uCPE in the drop-down.
  • Click the plus icon located at the top right of the window.
  • Select the firmware version. The appropriate configuration schema will automatically load.
  • Set any desired settings in the presented configuration schema. Hovering your mouse over the name for a configuration option will display a pop-up providing help details about that option, including any default values. Once all the desired configuration options have been specified, click Create.
  • NOTE: If the desired firmware is not listed, it must be uploaded onto the firmware management service, which is hosted at distro.accns.com.

New uCPE
Configuration

Applying a uCPE configuration profile

To apply a configuration profile to a uCPE device, go to the device details page for the specific device. This can be done by searching for the device's MAC address in the search bar, then clicking on the MAC address of the correct device in the results. Once on the details page, click on the Settings tab, select the new configuration profile from the Configuration drop-down, and click the Update Settings button.

Applying a uCPE
Configuration

Deleting a configuration profile

Configuration profiles can be deleted by clicking on the X delete icon for the appropriate profile on the uCPE Configurations page. A confirmation pop-up will ask the user to confirm that they wish to delete the configuration profile. If there are any devices linked to the configuration profile that is being deleted, the profile will not be deleted. The user must first unlink the configuration profile from the device and then they can remove the profile.

Legacy Cellular Devices

Legacy Cellular devices refer to the Accelerated Cellular Extender line of products. Supported models are listed below. A user can find a list of all the cellular devices they have access to by clicking on the Devices tab in the navigation bar, and then select the Cellular link from the drop-down.

Legacy Cellular Devices

Legacy Cellular devices are listed in tabular form. The majority of the details are applicable to all device categories. For details on those table entries, refer to the Devices section of this guide. The table entries specific to cellular devices are listed below.

  • Carrier: The cellular provider of the current connection.
  • dBm: The RSSI signal strength of the cellular connection measure in dBm.
  • Signal: The RSSI signal strength percentage of the cellular connection.
  • Network: The technology type of the cellular connection.
  • Phone Number: The phone number of the current cellular connection.

Legacy Cellular Device Details

Legacy Cellular Device

The majority of details provided on the cellular device details page are applicable to all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to cellular devices are listed below.

  • Cellular IP Address: The IP address received when connecting to the cellular network.
  • Client MAC Address: The MAC address of the client device (the device connected to the Cellular Extender's Ethernet port).
  • Client IP Address: The IP address the Cellular Extender device assigned to the client device (the device connected to its Ethernet port).
  • Ethernet Status: The status of the physical link on the Ethernet port of the Cellular Extender.
  • USB Conditioner: Indicates if a USB Conditioner hub device is connected between the Cellular Extender and the USB modem.
  • USB List: Lists the vendor and product IDs of any USB devices connected to the Cellular Extender.
  • Management Tunnel Status: Indicates whether the remote command IPSec tunnel is up and active, or disabled. If disabled or down, users will not be able to send remote commands to the Legacy Cellular Device. Note that SMS commands will still work if the SIM card used by the Legacy Cellular device has SMS enabled.

Settings Tab

The majority of details provided on the Legacy Cellular Settings tab are applicable to all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to Legacy Cellular devices are listed below.

  • Data Plan: The data plan assigned to the device. If the user has the ability to change the data plan, a drop-down will be displayed and lists the available data plans for the organization the device belongs to. Once a data plan is associated with the device, any cellular data used by the device will be tracked in the data plan, which can be viewed and managed by clicking the Edit button for an Organization (see the Organizations section). The user also has the option of creating a new data plan if desired.

Configuration

Legacy Cellular devices are configured through the Accelerated View site. For details, see the Legacy Cellular Configuration section of this guide.

Associated Devices Tab

This tab lists any devices that the Legacy Cellular device has associated with, indicating that they are connected to each other. The tab will include the following details about the associated device.

  • MAC Address: The identifying MAC address for the associated device.
  • Category: If the associated device is a type of device supported by Accelerated View, this entry will display the type of device Accelerated View knows it as. If the device is not supported by Accelerated View, the category will be listed as unknown.
  • Type: How the associated device is connected to the Legacy Cellular device. For example, a type listed as WAN indicates that the associated device is connected to one of the Legacy Cellular device's WAN Ethernet ports.
  • Interface: The physical interface of the Legacy Cellular the associated device is connected to.

Cellular Details Tab

The Cellular Details tab lists details for the cellular modem. The name of the cellular modem is listed in the title bar of the Cellular Details tab. In the example above, the cellular modem name is Sierrawireless340u. If a cellular device has multiple modems, there will be multiple tables, each one corresponding to one of the cellular device's modems.

  • Carrier: The cellular provider of the modem.
  • Signal Strength: The current RSSI signal strength value, measured in dBm, and percentage of the modem.
  • Phone Number: The phone number of the modem.
  • RSSI: The Received Signal Strength Indicator (RSSI) of the modem. RSSI provides information about total received wide-band power, including signal interference and thermal noise.
  • RSRP: An LTE-specific value, representing the Reference Signal Received Power of the modem. RSRP is the average power of resource elements that carry cellular specific reference signals over the entire bandwidth.
  • RSRQ: An LTE-specific value, representing the Reference Signal Receive Quality (RSRQ) of the modem. RSRQ is a combination of RSSI and RSRP and indicates the quality of the received reference signal.
  • SiNR: The signal-to-interference-plus-noise ratio of the modem.
  • SNR: The signal-to-noise ratio of the modem.
  • IMEI: The IMEI value of the modem.
  • ESN: The ESN value of the modem. Note that the ESN value only applies to CDMA cellular networks.
  • ICCID: The ICCID value of the modem.
  • Revision: The hardware version of the modem.
  • APN: The APN that the modem is currently connected with. Note that not all modems require an APN.
  • ECIO: The signal-to-noise ratio of the modem. The lower the Ec/Io value, the greater the noise.
  • CNTI: The technology type that the modem is currently connected to.
  • Band: The frequency or type of cellular band the modem is currently connected to.
  • CID: The CID identifier of the modem's current connection.
  • LAC: The LAC identifier of the modem's current connection.
  • MCC: The mobile country code of the modem's current connection.
  • MNC: The mobile network code of the modem's current connection.
  • PLMN: The PLMN ID of the modem's current connection, which is a combination of the MCC and MNC values.
  • USB Speed: The speed of the USB port(s) on the Legacy Cellular device, measured in Mbps. 480 indicates USB 2.0 High Speed and 12 indicates USB 2.0 Full Speed.

Cellular Utilization Chart

If the device supports a cellular modem, a cellular utilization chart will be displayed. The chart shows the amount of cellular data used by the device. The initial timespan will display the data usage for the past 24 hours. A user can select different timespans from the Range drop-down.

Cellular
Utilization

Tunnels Tab

The Tunnel tab lists status for any IPSec tunnels established by the Legacy Cellular device. Each row of the tab indicates a unique IPSec tunnel of the device.

  • Name: The name of the IPSec tunnel, as specified in the configuration of the Legacy Cellular device.
  • Status: Indicates whether or not the Legacy Cellular device has established the IPSec tunnel.

Remote Commands

Remote commands are sent to a cellular device through an IPSEC tunnel the cellular device establishes to the Accelerated remote control server. If the remote control IPSEC tunnel is disconnected, then a user will not be able to send remote commands to the cellular device. The available remote commands that can be sent to cellular devices are listed below.

  • Check status: The cellular device will immediately send its current status.
  • Check signal strength: The cellular device will send its signal strength and network info once every 10 seconds for the next 15 minutes.
  • Perform Speed Test: The cellular device will perform a speed test and send the Upload/Download results.
  • ARPing Attached Device: The cellular device will attempt to ARPing the client device attached to its Ethernet port.
  • Send Wake-on-LAN to Attached Device: The cellular device will send a wake-on-LAN packet to the client device attached to its Ethernet port.
  • Check Configuration: The cellular device will immediately pull its configuration and reboot to apply any new settings.
  • Reboot: Reboot the cellular device.
  • Emergency SMS Commands
    • Set Configuration: A pop-up window appears where a user can enter in a configuration option or set of options to apply to the cellular device. Multiple config options must be separated by a comma. For example, if a user wants to set the APN of a cellular device to managedvpn, they would enter "modem_apn=managedvpn".
    • Configuration Reset: Restore default configuration on the cellular device and reboot.
    • Firmware Reset: Restore to the backup firmware image on the cellular device, and reboot.
    • Factory Reset: Restore default configuration on the cellular device, restore to the backup firmware image, and reboot.
    • Remote Control: Tell the cellular device to bring up its remote control tunnel (useful if on low data plan, so the remote control tunnel is not always up using data).
    • Reboot: Reboot the cellular device.
  • Remote Power Commands: If a Remote Power device is connected via serial-to-USB cable to the Cellular Extender, these remote commands can be used to toggle the power on or off on either of the Remote Power device's outlets.

Legacy Cellular configuration requirements for Accelerated View

In order for the Accelerated View site to monitor a cellular device, it must send its syslogs to the Accelerated View syslog server IP address, the domain of which is logs.accns.com

In order for a cellular device to get its configuration from the Accelerated View site, it must be set to pull its configuration from the Accelerated View configuration server aview.accns.com. The device must also be able to sync its date and time with an NTP server; the default is time.accns.com.

Creating a New Legacy Cellular Configuration Profile

Before creating a new cellular configuration profile, first decide if the profile should inherit any settings from another configuration profile (referred to as the 'parent configuration'). This adds the benefit of having a structured and/or tiered configuration environment, where a new configuration inherits all the defaults for an organization, and the user adds the necessary changes to those base settings. To view the current list of configuration profiles a user has access to, click on the Configurations button in the navigation panel and then select Legacy Cellular in the drop-down.

Legacy Cellular Configuration Index

To create a new configuration profile, first navigate to the Configurations section of Accelerated View by clicking on the Configurations button in the navigation panel, and then select Legacy Cellular in the drop-down. Next click the plus icon located at the top right of the window to create a new cellular configuration. Specify a name for the configuration profile and select the desired parent configuration. If a user does not select a parent configuration, the profile will inherit the system default values for a cellular device.

Next, enter in any other desired configuration options. Refer to the help boxes for each configuration option for details on what the option is used for as well as what the default value is for the option. Required fields are marked with asterisks (*) and any values inherited from the parent configuration are listed in red. Once all the desired configuration options have been specified, click Create.

New Legacy Cellular Configuration

Applying a cellular configuration profile

To apply a configuration profile to a cellular device, go to the device details page for the specific device. This can be done by searching for the device's MAC address in the search bar, then clicking on the MAC address of the correct device in the results. Once on the details page, select the new configuration profile from the Configuration drop-down menu below the Admin panel.

Apply a Legacy Cellular Configuration

Deleting a configuration profile

Configuration profiles can be deleted by selecting the desired configuration name on the Legacy Cellular Configurations page, then select the Delete Configuration button at the top right of the profile. Note that if there are any devices linked to the configuration profile that is being deleted, the profile will not be deleted. The user must first unlink the configuration profile from the device and then they can remove the profile.

WiFi Devices

WiFi devices refer to the Accelerated WiFi Extender line of products. Supported models are listed below. A user can find a list of all the WiFi devices they have access to by clicking on the Devices tab in the navigation bar, and then select the WiFi link from the drop-down.

  • 4200-NX

WiFi Devices

WiFi Device Details

WiFi Device

The majority of details provided on the WiFi device details page are applicable for all categories of devices. For details on those table entries, refer to the Devices section of this guide. The device details specific to WiFi devices are listed below.

  • IP Address: The WAN IP address of the WiFi device.

Associated Devices Tab

This tab lists any devices that the WiFi device has associated with, indicating that they are connected to each other. The tab will include the following details about the associated device.

  • MAC Address: The identifying MAC address for the associated device.
  • Category: If the associated device is a type of device supported by Accelerated View, this entry will display the type of device Accelerated View knows it as. If the device is not supported by Accelerated View, the category will be listed as unknown.
  • Type: How the associated device is connected to the WiFi device. For example, a type listed as wan indicates that the associated device is connected to the WiFi device's WAN Ethernet port.
  • LAN IP: The LAN IP address of the associated device. Since the associated device is most likely a router of some kind, the associated device will have a LAN IP address and a WAN IP address.
  • WAN IP: The WAN IP address of the associated device. This value will only be provided if the associated device is a VPN Gateway.

Rogue Access Points Tab

The WiFi device can be configured to search for other wireless Access Points (APs). Any of these nearby APs that also happen to be on the same LAN as the WiFi device will be flagged as a rogue AP. This tab lists any rogue APs discovered by the WiFi device. The following details are included about each rogue AP.

  • MAC: The identifying MAC address of the rogue AP.
  • SSID: The wireless SSID broadcasted by the rogue AP.
  • IP: The IP address of the rogue AP.

Configuration

WiFi devices are configured through the AT&T Service Manager.

WiFi configuration requirements for Accelerated View

In order for the Accelerated View site to monitor a WiFi device, it must send its syslogs to the Accelerated View syslog server IP address, the domain of which is logs.accns.com

Adding Devices to Accelerated View

Adding Gateway Devices

Gateway devices are added, configured, and deleted from the AT&T Service Manager (SMx). The Accelerated View tool receives a daily update from SMx with a list of gateway devices. This list is then synced with the list of gateway devices currently in Accelerated View. If any new devices are found in the SMx file, they are added in Accelerated View, and their SMx configuration settings are imported. If a device is not found in the SMx file, but it exists in Accelerated View, then that device is removed from Accelerated View.

Adding Devices

Any non-Gateway device can be added by Accelerated View site administrators, as long as it is a recognized device type (cellular, WiFi, etc.). The user should contact their Accelerated View site administrator if they do not have permission to add devices. To add devices to the Accelerated View site, use the admin device importer, found by clicking the Admin button in the top navigation bar.

Admin Button

Next click on the green New Import button. If a device import is already running, this button will not be available and the user must wait for the current import to finish. Refresh the Admin page to check on the status of the running import.

In the new import options, ensure that the following options are selected.

New Import

The file that is uploaded must contain details for the new devices in a specific format. Download the file template by clicking the Template CSV link.

Important Note: Keep the first line of the CSV file exactly as is. These column headers are required for the device importer to work properly. If the column headers are deleted, then the devices will not be imported.

Enter in the device details that are listed in the template CSV file. Note that a MAC address, a serial number, and an organization must be specified in order to add a new device. The other fields are optional.

If you are specifying a value in the config_name column of the CSV file for a device, that value must correspond to an existing configuration profile for that category of devices in Accelerated View. See the Configuration sections for each type of device in this guide for more details about setting up configuration profiles.

Note: Configurations cannot be specified in the CSV file for Gateway or WiFi devices. Those devices' configuration profiles are setup in the AT&T Service Manager.

Once the CSV file is created and selected, click the green Import button to add the devices. Once the import is complete (refresh the Admin page to check its status), the user can review the import results by clicking on the import ID.

Import Result

Generating Reports

The following sections detail what each report type contains and how to generate a report.

Availability Reports

The Availability Report creates an ad hoc report on device availability, including detailed uptime data and graphs. Availability reports are based on the events that are sent in by the devices into Accelerated View. The downtime percentage is calculated by adding up the time when the device was reported as down (red status) or unreachable (yellow status) and subtracting the result from the total time. The uptime percentage is calculated by subtracting the downtime percentage from 100%.

Creating an availability report

To create a new availability report, click on the Availability link in the Reports drop-down menu of the navigation bar. From the report form, the user selects the desired criteria for the report. The form items are described below.

Availability Report Form

  • Organization: The organization that the devices are associated with. The user can also specify whether or not to include devices that belong to sub-organizations of the selected organization by clicking the hierarchy icon button next to the Organization drop-down.
  • Device Categories: The categories of devices to run the report on. Multiple device categories and/or models can be selected together.
  • Device Models: The models of devices to run the report on. Multiple device categories and/or models can be selected together.
  • Deployment: Select to run the report on all devices, deployed-only, or undeployed-only. For a description on deployed versus undeployed, refer to the [Monitoring Devices] (#section-3) section of this guide.
  • Order by: Select the parameter that is used to order and list the results of the report.
  • Time span: The time frame for what events are used to generate the report.

    Once all the desired options are specified, click Create to generate the availability report. Note that depending on the number of devices and the time span of the report, it may take several minutes for the report to complete. The report generation process is done in the background. The user can navigate away from this page without interrupting or stopping the process. The user can check on the report process by going to the report History page (see below for details), and then clicking on the appropriate report ID.

Availability Report

The resulting availability report can be exported to a CSV file by clicking the CSV button in the report.

Cellular Network Type Report

The Cellular Network Type Report creates an ad hoc report on cellular network type and the time duration devices spent on a given network. Cellular network type reports are based on the events that are sent in by the devices into Accelerated View.

Creating an Cellular Network Type report

To create a new cellular network type report, click on the Cellular Network Type link in the Reports drop-down menu of the navigation bar. From the report form, the user selects the desired criteria for the report. The form items are described below.

Cellular Network Type Report Form

  • Organization: The organization that the devices are associated with. The user can also specify whether or not to include devices that belong to sub-organizations of the selected organization by clicking the hierarchy icon button next to the Organization drop-down.
  • Device Categories: The categories of devices to run the report on. Multiple device categories and/or models can be selected together.
  • Device Models: The models of devices to run the report on. Multiple device categories and/or models can be selected together.
  • Deployment: Select to run the report on all devices, deployed-only, or undeployed-only. For a description on deployed versus undeployed, refer to the [Monitoring Devices] (#section-3) section of this guide.
  • Order by: Select the parameter that is used to order and list the results of the report.
  • Time span: The time frame for what events are used to generate the report.

    Once all the desired options are specified, click Create to generate the cellular network type report. Note that depending on the number of devices and the time span of the report, it may take several minutes for the report to complete. The report generation process is done in the background. The user can navigate away from this page without interrupting or stopping the process. The user can check on the report process by going to the report History page (see below for details), and then clicking on the appropriate report ID.

Cellular Network Type Report

The resulting cellular network type report can be exported to a CSV file by clicking the CSV button in the report.

Cellular Signal Strength Reports

The Cellular Signal Strength Report creates an ad hoc report on cellular signal strength. Cellular signal strength reports are based on the events that are sent in by the devices into Accelerated View. The average dBm and percentage listed for each device in the table represents the the average signal strength for the selected time span of the report. The average dBm and percentage listed while hovering over the map represents the average signal strength for all devices included in the report at the selected time.

Creating an Cellular Signal Strength report

To create a new cellular signal strength report, click on the Cellular Signal Strength link in the Reports drop-down menu of the navigation bar. From the report form, the user selects the desired criteria for the report. The form items are described below.

Cellular Signal Strength Report Form

  • Organization: The organization that the devices are associated with. The user can also specify whether or not to include devices that belong to sub-organizations of the selected organization by clicking the hierarchy icon button next to the Organization drop-down.
  • Device Categories: The categories of devices to run the report on. Multiple device categories and/or models can be selected together.
  • Device Models: The models of devices to run the report on. Multiple device categories and/or models can be selected together.
  • Deployment: Select to run the report on all devices, deployed-only, or undeployed-only. For a description on deployed versus undeployed, refer to the [Monitoring Devices] (#section-3) section of this guide.
  • Order by: Select the parameter that is used to order and list the results of the report.
  • Time span: The time frame for what events are used to generate the report.

    Once all the desired options are specified, click Create to generate the cellular signal strength report. Note that depending on the number of devices and the time span of the report, it may take several minutes for the report to complete. The report generation process is done in the background. The user can navigate away from this page without interrupting or stopping the process. The user can check on the report process by going to the report History page (see below for details), and then clicking on the appropriate report ID.

Cellular Signal Strength Report

The resulting cellular signal strength report can be exported to a CSV file by clicking the CSV button in the report.

VIG Reports

The VIG Report creates an ad hoc report of a list of VPN Gateway units and what VIGs they are associated with (if any). VIG reports are based on the events that are sent in by the VPN Gateway devices into ARMT.

Creating an VIG report

To create a new VIG report, click on the VIG Report link in the Reports drop-down menu of the navigation bar. From the report form, select the desired criteria for the report. The form items are described below.

  • Organization: The organization that the devices are associated with. The user can also specify whether or not to include devices that belong to sub-organizations of the selected organization by clicking the hierarchy icon button next to the Organization drop-down.
  • Deployment Status: Select to run the report on all devices, deployed-only, or undeployed-only. For a description on deployed versus undeployed, refer to the [Monitoring Devices] (#section-3) section of this guide.
  • Order by: Select the parameter that is used to order and list the results of the report.

    Once all the desired options are specified, click Create to generate the VIG report. Note that depending on the number of devices and the time span of the report, it may take several minutes for the report to complete. The report generation process is done in the background. The user can navigate away from this page without interrupting or stopping the process. The user can check on the report process by going to the report History page (see below for details), and then clicking on the appropriate report ID.

The resulting VIG report can be exported to a CSV file by clicking the CSV button in the report.

Adjusting when a Device is considered Down by Accelerated View

The following details how to configure when a device is considered down (red status) in Accelerated View.

When a cellular device goes into the down status, a user can elect to receive a notification of the event. For details on configuring a user's notification, please refer to the Notification Profiles section of this guide.

Only the following device categories have adjustable options. Any other devices cannot be changed in this aspect.

  • Cellular
  • Dial-to-IP
  • Remote Manager
  • Legacy Cellular

Adjusting when an Cellular Device is considered Down by Accelerated View

Configuring when an Cellular device is considered down (red status) in Accelerated View is done by adjusting the Status Frequency and/or Grace Period options in an Cellular device's configuration profile.

Cellular Timeout Options

Status Frequency

The Status Frequency option controls how often a device checks in to Accelerated View. By default, Cellular devices will send a status check-in to Accelerated View once every 30 minutes.

Grace Period

The Grace Period option controls how long in addition to the check-in time Accelerated View should wait before considering a device as Down. The default grace period for Cellular devices is 109 minutes. When this is combined with the default status frequency of 30 minutes, this means that by default Accelerated View will consider an Cellular device as down if it has not heard from the device within 139 minutes, or 2 hours and 19 minutes.

Examples

If a user would like to show an Cellular device as down after 1 day of inactivity, they can do so by adjusting the Status Frequency and Grace Period accordingly. Below are several example settings that can be used to achieve this.

Option 1:

  • Status Frequency: 10m
  • Grace Period: 23h50m

Option 2:

  • Status Frequency: 1h
  • Grace Period: 23h

Option 3:

  • Status Frequency: 6h
  • Grace Period: 18h

Adjusting when a Dial-to-IP Device is considered Down by Accelerated View

Configuring when a Dial-to-IP device is considered down (red status) in Accelerated View is done by adjusting the Status Frequency and/or Grace Period options in a Dial-to-IP device's configuration profile.

Dial-to-IP Timeout Options

Status Frequency

The Status Frequency option controls how often a device checks in to Accelerated View. By default, Dial-to-IP devices will send a status check-in to Accelerated View once every 30 minutes.

Grace Period

The Grace Period option controls how long in addition to the check-in time Accelerated View should wait before considering a device as Down. The default grace period for Dial-to-IP devices is 109 minutes. When this is combined with the default status frequency of 30 minutes, this means that by default Accelerated View will consider a Dial-to-IP device as down if it has not heard from the device within 139 minutes, or 2 hours and 19 minutes.

Examples

If a user would like to show a Dial-to-IP device as down after 30 days of inactivity, they can do so by adjusting the Status Frequency and Grace Period accordingly. Below are several example settings that can be used to achieve this.

Option 1:

  • Status Frequency: 6h
  • Grace Period: 29d18h

Option 2:

  • Status Frequency: 2d
  • Grace Period: 28d

Option 3:

  • Status Frequency: 45m
  • Grace Period: 15m29d

Adjusting when a RemoteManager Device is considered Down by Accelerated View

Configuring when a RemoteManager device is considered down (red status) in Accelerated View is done by adjusting the Status Frequency and/or Grace Period options in a RemoteManager device's configuration profile.

RemoteManager Timeout Options

Status Frequency

The Status Frequency option controls how often a device checks in to Accelerated View. By default, RemoteManager devices will send a status check-in to Accelerated View once every 30 minutes.

Grace Period

The Grace Period option controls how long in addition to the check-in time Accelerated View should wait before considering a device as Down. The default grace period for RemoteManager devices is 109 minutes. When this is combined with the default status frequency of 30 minutes, this means that by default Accelerated View will consider a RemoteManager device as down if it has not heard from the device within 139 minutes, or 2 hours and 19 minutes.

Examples

If a user would like to show a RemoteManager device as down after 1 day of inactivity, they can do so by adjusting the Status Frequency and Grace Period accordingly. Below are several example settings that can be used to achieve this.

Option 1:

  • Status Frequency: 10m
  • Grace Period: 23h50m

Option 2:

  • Status Frequency: 1h
  • Grace Period: 23h

Option 3:

  • Status Frequency: 6h
  • Grace Period: 18h

Adjusting when a uCPE Device is considered Down by Accelerated View

Configuring when a uCPE device is considered down (red status) in Accelerated View is done by adjusting the Status Frequency and/or Grace Period options in a uCPE device's configuration profile.

uCPE Timeout Options

Status Frequency

The Status Frequency option controls how often a device checks in to Accelerated View. By default, uCPE devices will send a status check-in to Accelerated View once every 30 minutes.

Grace Period

The Grace Period option controls how long in addition to the check-in time Accelerated View should wait before considering a device as Down. The default grace period for uCPE devices is 109 minutes. When this is combined with the default status frequency of 30 minutes, this means that by default Accelerated View will consider a uCPE device as down if it has not heard from the device within 139 minutes, or 2 hours and 19 minutes.

Examples

If a user would like to show a uCPE device as down after 1 day of inactivity, they can do so by adjusting the Status Frequency and Grace Period accordingly. Below are several example settings that can be used to achieve this.

Option 1:

  • Status Frequency: 10m
  • Grace Period: 23h50m

Option 2:

  • Status Frequency: 1h
  • Grace Period: 23h

Option 3:

  • Status Frequency: 6h
  • Grace Period: 18h

Adjusting when a Legacy Cellular Device is considered Down by Accelerated View

Configuring when a Legacy Cellular device is considered down (red status) in Accelerated View is done by adjusting the Status Frequency and/or Grace Period options in a cellular device's configuration profile.

Status Frequency

The Status Frequency option controls how often a device checks in to Accelerated View. By default, cellular devices will send a status check-in to Accelerated View once every 30 minutes.

Legacy Cellular Status Frequency

Grace Period

The Grace Period option controls how long in addition to the check-in time Accelerated View should wait before considering a device as Down. The default grace period for cellular devices is 109 minutes. When this is combined with the default status frequency of 30 minutes, this means that by default Accelerated View will consider a cellular device as down if it has not heard from the device within 139 minutes, or 2 hours and 19 minutes.

Legacy Cellular Grace Period

Examples

If a user would like to show a cellular device as down after 1 week of inactivity, they can do so by adjusting the Status Frequency and Grace Period accordingly. Below are several example settings that can be used to achieve this.

Option 1:

  • Status Frequency: 1d
  • Grace Period: 6d

Option 2:

  • Status Frequency: 1h
  • Grace Period: 6d23h

Option 3:

  • Status Frequency: 12h
  • Grace Period: 12h6d

Managing User Preferences

This section is where a user can modify account information and subscribe to various device notifications. To manage the account, click on the Settings drop-down at the top of left navigation panel, then select the Account link.

User Details and settings

This will display the information panel shown below.

User Profile

The panel allows a user to modify the name associated with the account, along with the e-mail address for the account. There is also a selection area for their time zone so that all data is displayed in local time.

NOTE: Any subscriptions in Accelerated View will send notification alerts to this email address.

This page also lets a user select whether to enable Notifications for the account and whether geographic Map displays should be made available.

Once all the desired information has been entered or changed, click on Save Changes to save the information.

Changing your password

The Change Password section of the user preferences allows a user to update their password, which is used to login to the Accelerated View site. Note that the user must enter their current password and a new password. All passwords must be at least 6 characters in length.

The password can be reset by clicking on the Forgot your password button of the Login Page. See additional information in the [Login Page] (https://aview-docs.accns.com/login.html) section.

Managing Notifications

Notifications provide a convenient way of being alerted when a device or group of devices changes state. Notifications are subscribed to on an individual per-device basis or by subscribing to an organization. When a user subscribes to a device or organization, a notification profile must be applied to the subscription. The notification profile is where a user configures exactly what type of notifications they would like to receive from the device or organization.

To view the devices and/or organizations the user is currently subscribed to, go the user preferences by clicking on the Account button at the top of the Accelerated View site, then click on the Notification Subscriptions sub-menu.

To view or create a new notification profile, go to the user preferences by clicking on the Settings drop-down at the top of the left navigation panel, select the Account link, then click on the Notification Profiles sub-menu.

Note: If a user subscribes to an individual device, and also subscribes to the organization that the device belongs to, they could possibly receive two of the same notifications from the device, depending on what notification profile is applied to each subscription.

Notification Subscriptions

To subscribe to an individual device, go to the device details page. This can be done by searching for the device's MAC address in the search bar, then clicking on the MAC address of the correct device in the results. Once on the details page, click on the Subscribe button listed in the Actions drop-down at the top right of the page.

Subscribe button

To subscribe to an organization, click on the Organizations tab in the navigation panel. From there, click the Actions drop-down for the appropriate organization, and then click Subscribe.

A user can manage their notification subscriptions by clicking the Account button at the top right of any page on the Accelerated View site. From there, click the Notification Subscriptions tab. This lists all the organizations that the user is subscribed to. To view the devices the user is subscribed to, select the Devices tab inside the notification subscriptions table.

Subscriptions tab

To delete a subscription (aka "unsubscribe"), click the Delete trash icon for the appropriate subscription. Users can also unsubscribe to a device or organization in the same manner that they subscribed to it.

Notification Profiles

This tab in the user preferences displays the existing profiles for the user. A user can create a new profile by clicking on the Create plus icon at the top- right of the list. This will bring up the new notification profile modal. The modal gives you the ability to name the profile and specify the type of alerts that should generate a notification. Note that multiple device types can be subscribed to the same notification profile and alert on various conditions.

Notification Profile

For each alert type you can define when a notification should be issued. The notification can be disabled or sent at various time intervals up to 24 hours. Interval notifications are referred to as "Bulk" notifications in the email that is sent by the notification system.

Sample Bulk Notification

Sample Individual Notification

Below are details for each notification and what it is triggered by.

Gateway notifications

  • Device up: This notification will trigger the device to show as up (green status) in Accelerated View. This notification is generated whenever the gateway device is considered unreachable (yellow status) or down (red status) and the device checks back in to Accelerated View by either of the following:
    • The gateway device sends an SNMP inform to Accelerated View.
    • Accelerated View is able to probe the gateway device through its management tunnel.
  • Device down: The VPN Gateway device is probed once every 15 minutes. If Accelerated View misses two consecutive probes and also has not received any SNMP informs within the past 30 minutes, the device will be marked as down (red status) and this notification will be sent. The time specifying when a gateway device is considered down cannot be adjusted.
  • Device firmware changed: The gateway device is running on a different firmware version from the last time the device was probed.
  • Device primary IP changed: The gateway device's current WAN IP address has changed. To enable this SNMP inform, enable the Active WAN IP Change option in the Service Manager profile for the VPN Gateway.
  • Device rebooted: The gateway device sent an SNMP inform that it was rebooted. To enable this SNMP inform, enable the Device Reboot option in the Service Manager profile for the VPN Gateway.
  • Backup WAN autotest failed - the gateway device sent an SNMP inform that its scheduled autotest has failed on either the WAN2 or Cellular interface. To enable this SNMP inform, enable the W2 Autotest Failure and Dial Autotest Failure options in the Service Manager profile for the VPN Gateway.
  • Backup WAN threshold reached - the gateway device sent an SNMP inform that it has been connected with either the WAN2 or Cellular interface longer than the threshold time. The gateway device will continue to use the backup connection if this inform is sent; the inform is meant to be a warning that the gateway device has been in backup mode for an extended period of time. To enable this SNMP inform, enable the Dial Backup Threshold option in the Service Manager profile for the VPN Gateway.
  • Device WAN interface changed: The gateway device sent an SNMP inform that it has switched to a new WAN interface. To enable this SNMP inform, enable the Active WAN IP Change option in the Service Manager profile for the VPN Gateway.
  • Device cellular location changed: The cellular location details reported by the Gateway device changed. For more details about determining the cellular location of a Gateway device, refer to the Devices section.
  • Device signal strength fell below a nominal threshold: The cellular signal strength reported by the VPN Gateway device has dropped below a specified threshold percentage. This threshold is defined by the Accelerated View admin in the Admin panel of the site.
  • Device data usage over limit: The device exceeded the specified Individual Data Limit value listed in the Data Plan associated to the device. For more information on Data Plans, refer to the Organizations section of this guide.
  • Ping test succeeded: The VPN Gateway device sent an SNMP inform that it successfully pinged an IP address specified in its SMx profile. The VPN Gateway must be running version 6.2 or higher to have ping tests enabled.
  • Ping test failed: The VPN Gateway device sent an SNMP inform that it failed to ping an IP address specified in its SMx profile. The VPN Gateway must be running version 6.2 or higher to have ping tests enabled.
  • Device network type changed: The SNMP probe response from the VPN Gateway device indicated that the cellular network (4G LTE, 3G HSPA+, etc.) type that it is connected on has changed.
  • VRRP state changed: The VPN Gateway device sent an SNMP inform that its VRRP state changed. Note that VRRP must be enabled in the VPN Gateway's Service Manager profile to receive this inform.

Legacy Cellular notifications

  • Device up: This notification is generated whenever the Legacy Cellular device is considered down (red status) and the device checks back in to the Accelerated View monitor by sending a syslog or if the device is reachable through remote control commands. This notification will trigger the device to show as up (green status) in Accelerated View.
  • Device down: The Legacy Cellular device sends a heartbeat syslog once every 30 minutes. If Accelerated View has not received any other syslogs within the past 139 minutes (2 hours 19 minutes), the device will be marked as down (red status) and a notification will be sent. The time specifying when a Legacy Cellular device is considered down can be adjusted by changing the configuration of the device. See the Legacy Cellular Down Status section of this guide.
  • Device signal strength fell below a nominal threshold: The cellular signal strength reported by the Legacy Cellular device has dropped below a specified threshold percentage. This threshold is defined by the Accelerated View admin in the Admin panel of the site.
  • Device firmware changed: The Legacy Cellular device is running on a different firmware version from the last firmware version the device logged.
  • Device primary IP changed: The Legacy Cellular device sent a syslog stating that the IP address it received from the Legacy Cellular network has changed.
  • Device network type changed: The Legacy Cellular device sent a syslog stating that the Legacy Cellular network (4G LTE, 3G HSPA+, etc.) type that it is connected on has changed.
  • Device rebooted: The Legacy Cellular device sent a syslog that it rebooted. The notification and log will include the reason for the reboot.
  • Device cellular location changed: The cellular location details reported by the Legacy Cellular device changed. For more details about determining the cellular location of a Legacy Cellular device, refer to the Devices section.
  • Device data usage over limit: The device exceeded the specified Individual Data Limit value listed in the Data Plan associated to the device. For more information on Data Plans, refer to the Organizations section of this guide.

WiFi notifications

  • Device up: This notification is generated whenever the WiFi device is considered down (red status) and the device checks back in to the Accelerated View monitor by sending a syslog. This notification will trigger the device to show as up (green status) in Accelerated View.
  • Device down: The WiFi device sends a heartbeat syslog once every 15 minutes. If Accelerated View misses two consecutive heartbeats and has not received any other syslogs within the past 30 minutes, the device will be marked as down (red status) and this notification will be sent. The time specifying when a WiFi device is considered down cannot be adjusted.
  • Device firmware changed: The WiFi device is running on a different firmware version from the last firmware version the device logged.
  • Device primary IP changed: The WiFi device sent a syslog stating that its WAN IP address has changed.
  • Device detected rogue Access Point: The WiFi device sent a syslog stating that it found a rogue Access Point on its network. The notification will include the SSID, MAC address, and IP address of the rogue Access Point.
  • Device rebooted: The WiFi device sent a syslog that it rebooted. The notification and log will include the reason for the reboot.

Dial-to-IP notifications

  • Device up: This notification is generated whenever the Dial-to-IP device is considered down (red status) and the device checks back in to the Accelerated View monitor by sending a syslog or if the device is reachable through remote control commands. This notification will trigger the device to show as up (green status) in Accelerated View.
  • Device down: The Dial-to-IP device sends a heartbeat syslog once every 30 minutes. If Accelerated View has not received any syslogs within the past 139 minutes (2 hours 19 minutes), the device will be marked as down (red status) and a notification will be sent. The time specifying when a Dial-to-IP device is considered down can be adjusted by changing the configuration of the device. See the Dial-to-IP Down Status section of this guide.
  • Device rebooted: The Dial-to-IP device sent a syslog that it rebooted. The notification and log will include the reason for the reboot.
  • Device firmware changed: The Dial-to-IP device is running on a different firmware version from the last firmware version the device logged.
  • Device primary IP changed: The Dial-to-IP device sent a syslog stating that the IP address it received from the cellular network has changed.
  • Device network type changed: The Dial-to-IP device sent a syslog stating that the cellular network (4G LTE, 3G HSPA+, etc.) type that it is connected on has changed.
  • Device WAN interface changed: The Dial-to-IP device sent a syslog stating that it has switched to a new WAN interface.
  • Device data usage over limit: The device exceeded the specified Individual Data Limit value listed in the Data Plan associated to the device. For more information on Data Plans, refer to the Organizations section of this guide. Note this alert only applies to the 5300-DC model.
  • Device cellular location changed: The cellular location details reported by the Dial-to-IP device changed. For more details about determining the cellular location of a Dial-to-IP device, refer to the Devices section. Note this alert only applies to the 5300-DC model.

RemoteManager notifications

  • Device up: This notification is generated whenever the RemoteManager device is considered down (red status) and the device checks back in to the Accelerated View monitor by sending a syslog or if the device is reachable through remote control commands. This notification will trigger the device to show as up (green status) in Accelerated View.
  • Device down: The RemoteManager device sends a heartbeat syslog once every 30 minutes. If Accelerated View has not received any syslogs within the past 139 minutes (2 hours 19 minutes), the device will be marked as down (red status) and a notification will be sent. The time specifying when a RemoteManager device is considered down can be adjusted by changing the configuration of the device. See the Remote Manager Down Status section of this guide.
  • Device rebooted: The RemoteManager device sent a syslog that it rebooted. The notification and log will include the reason for the reboot.
  • Device firmware changed: The RemoteManager device is running on a different firmware version from the last firmware version the device logged.
  • Device primary IP changed: The RemoteManager device sent a syslog stating that the IP address it received from the cellular network has changed.
  • Device network type changed: The RemoteManager device sent a syslog stating that the cellular network (4G LTE, 3G HSPA+, etc.) type that it is connected on has changed.
  • Device WAN interface changed: The RemoteManager device sent a syslog stating that it has switched to a new WAN interface.
  • Device port down: The Remote Manager sent a syslog stating that either one of its serial ports has been disconnected. To receive this notification, the CTS or DCD pin must be selected as monitorable for each desired serial port in the configuration profile of the Remote Manager device.
  • Device signal strength fell below a nominal threshold: The cellular signal strength reported by the Remote Manager device has dropped below a specified threshold percentage. This threshold is defined by the Accelerated View admin in the Admin panel of the site.
  • Device ethernet port connected: The Remote Manager sent a syslog stating that a client device was connected to its Ethernet port and it has physical Ethernet connectivity to that device.
  • Device ethernet port disconnected: The Remote Manager sent a syslog stating that it lost physical connectivity to a client device that was previously connected via Ethernet to the Remote Manager.
  • Device cellular location changed: The cellular location details reported by the Remote Manager device changed. For more details about determining the cellular location of a Remote Manager device, refer to the Devices section.
  • Device data usage over limit: The device exceeded the specified Individual Data Limit value listed in the Data Plan associated to the device. For more information on Data Plans, refer to the Organizations section of this guide.

Cellular notifications

  • Device recovered: This notification is generated whenever the Cellular device is considered down (red status) and the device checks back in to the Accelerated View monitor by sending a syslog or if the device is reachable through remote control commands. This notification will trigger the device to show as up (green status) in Accelerated View.
  • Device down: The Cellular device sends a heartbeat syslog once every 30 minutes. If Accelerated View has not received any syslogs within the past 139 minutes (2 hours 19 minutes), the device will be marked as down (red status) and a notification will be sent. The time specifying when a Cellular device is considered down can be adjusted by changing the configuration of the device. See the Cellular Down Status section of this guide.
  • Device rebooted: The Cellular device sent a syslog that it rebooted. The notification and log will include the reason for the reboot.
  • Device firmware changed: The Cellular device is running on a different firmware version from the last firmware version the device logged.
  • Device primary IP changed: The Cellular device sent a syslog stating that the IP address it received from the cellular network has changed.
  • Device network type changed: The Cellular device sent a syslog stating that the cellular network (4G LTE, 3G HSPA+, etc.) type that it is connected on has changed.
  • Device WAN interface changed: The Cellular device sent a syslog stating that it has switched to a new WAN interface.
  • Device signal strength fell below a nominal threshold: The cellular signal strength reported by the Cellular device has dropped below a specified threshold percentage. This threshold is defined by the Accelerated View admin in the Admin panel of the site.
  • Device ethernet port connected: The Cellular sent a syslog stating that a client device was connected to its Ethernet port and it has physical Ethernet connectivity to that device.
  • Device ethernet port disconnected: The Cellular sent a syslog stating that it lost physical connectivity to a client device that was previously connected via Ethernet to the device.
  • Device cellular location changed: The cellular location details reported by the Cellular device changed. For more details about determining the cellular location of a Cellular device, refer to the Devices section.
  • Device data usage over limit: The device exceeded the specified Individual Data Limit value listed in the Data Plan associated to the device. For more information on Data Plans, refer to the Organizations section of this guide.

uCPE notifications

  • Device recovered: This notification is generated whenever the uCPE device is considered down (red status) and the device checks back in to the Accelerated View monitor by sending a syslog or if the device is reachable through remote control commands. This notification will trigger the device to show as up (green status) in Accelerated View.
  • Device down: The uCPE device sends a heartbeat syslog once every 30 minutes. If Accelerated View has not received any syslogs within the past 139 minutes (2 hours 19 minutes), the device will be marked as down (red status) and a notification will be sent. The time specifying when a uCPE device is considered down can be adjusted by changing the configuration of the device. See the uCPE Down Status section of this guide.
  • Device rebooted: The uCPE device sent a syslog that it rebooted. The notification and log will include the reason for the reboot.
  • Device firmware changed: The uCPE device is running on a different firmware version from the last firmware version the device logged.
  • Device primary IP changed: The uCPE device sent a syslog stating that the IP address it received from the cellular network has changed.
  • Device WAN interface changed: The uCPE device sent a syslog stating that it has switched to a new WAN interface.
  • Device cellular location changed: The cellular location details reported by the uCPE device changed. For more details about determining the cellular location of a uCPE device, refer to the Devices section.
  • Device data usage over limit: The device exceeded the specified Individual Data Limit value listed in the Data Plan associated to the device. For more information on Data Plans, refer to the Organizations section of this guide.

Managing User Access

The following section details how to control the level of access a user has to devices and organizations within Accelerated View. This is done by Roles and Permissions.

To view the roles and permissions associated with an organization, navigate to the Organizations page, click on the drop-down action box on the right hand side of the desired organization's row, and select Edit Settings. The roles and permissions will be listed as tabs on the organization's edit page.

Demo Org

To view the permissions associated with a user, navigate to the Users page and select either the desired user's email address or Edit icon. The user's permissions will be listed as a tab on the edit page.

Demo User Permissions

If your user has the ability to manage other users, you will also have the ability to edit the user's notification subscriptions and profiles. For more details on notifications, see the Managing Notifications section of this guide.

Roles

Roles are used to specify a group of abilities for an organization. These roles can then be applied to one or more users within that organization as a permission. For details on permissioning users, please refer to the Permissions section of this guide.

To view the roles an organization has, navigate to the Organizations page, click on the drop-down action box on the right hand side of the desired organization's row, and select Roles.

Demo Org Roles

To create a new role, select the Create plus icon. Specify the name of the role and select the desired abilities. A description of each ability can be found by hovering over the help boxes next to each ability check-box. Once all the desired abilities have be selected, click Create Role.

New Role

Permissions

Permissions are used to specify the type of access a user has to one or more organizations. Users can be added to an organization and be given specific access to certain other organizations. A permission a user has for an organization is based on the role that is assigned to the user for that organization. For details on creating a role, please refer to the Roles section of this guide. Below is a screenshot detailing an example set of organizations and users.

Demo Organizations

Demo Users

Assigning permissions to a user can be done when creating the user, or by selecting the Create plus icon on the Permissions tab of the user's profile. Note that a user cannot change their own permissions. They can only change permissions for other users if they have the permission themselves to do so.

Below is an example permission setup for the given organization list. The screen-shot accompanying the setup details how the permissions page of the user's profile should look.

Demo Org Permissions

  • A user that belongs to the Accelerated Demo organization with the following permissions:
    • Admin permissions on Accelerated Demo.
    • View-only permissions on USARMT.

Demo User Permissions

API

Accelerated View provides a RESTful API that can be used to obtain a list of details for one or more devices a user has access to. Full documentation on using the API can be found at the following link:

https://aview.accns.com/apidocs

Managing your token

Authenticated use of the API is accomplished by the use of a per-user unique token ID. You can view your user's token ID by clicking the Settings drop-down at the top of the left navigation panel, select the Account link, then click the API Access tab. This token never expires as long as the user has access to the Accelerated View application. You can generate a new token at any time for your user by clicking the Generate New Token button.

Limitations

The API limits each user to 100 requests every 15 minutes.

API Setup

Support

Supported Browsers

  • Internet Explorer 9, 10, or 11
  • Latest Chrome
  • Latest Firefox
  • Latest Opera
  • Latest Safari
  • Microsoft Edge

Product Release Notes

The following sections contain release notes for the Accelerated View tool. Versioning is based on the semver specification. The format is MAJOR.MINOR.PATCH.

2.15

Release date: 2016-07-26

  • Improved monitoring of VPN Gateway devices operating in backup mode.

  • Improved Notifications page to no longer display alerts for removed devices.

  • Support for tracking IPv6 VIG endpoints.

  • Support for new 16.7.x firmware for 6300-CX, 6300-LX, 5400-RM, and 5301-DC devices.`

2.14

Release date: 2016-06-28

  • Improved accuracy of geolocation coordinates.

  • Improved processing SNMP informs from VPN Gateways in alternate timezones.

  • New notification for VRRP state changes from VPN Gateway devices.

  • Improved device details page, with configuration model now displayed for a VPN Gateway's Service Manager profile.

  • Improved WAN Utilization chart of VPN Gateway devices to ignore loopback interface.

  • Improved WAN Utilization chart to include tracking of backup interfaces.

  • Improved WAN Utilization chart, current usage interval will not be displayed until data is gathered.

  • Improved location form with an automatic map update after location is changed.

  • Improved admin management of DNS SOA entries.

  • Improved device Settings tab to automatically update when new settings are applied.

  • Improved signal strength chart on Dashboard, removing decimal points.

  • Improved device configuration page, highlighting non-production firmwares in blue.

2.13

Release date: 2016-06-07

  • New feature allowing the export of the Users page to .csv or Excel file.

  • Improved Reports feature by updating the Deployment option default to Deployed.

  • Improved layout of device Events page for improved readability.

  • Improved legend of WAN Utilization chart.

  • New warning message when a user attempts to access a device that they do not have permission to access or does not exist.

2.11

Release date: 2016-05-17

  • Allow latitude and longitude location coordinates to be manually set for a VPN Gateway device through its Service Manager profile.

  • Improve links shown on device configuration page.

  • Improve WAN Bandwidth Utilization charts to show percent utilized.

  • Rename model of HERO product to 9400-UA.

  • Improve monitoring of VPN Gateway devices by looking for the management IP address in tunnel heartbeat SNMP traps.

  • Add Tunnel Servers page, which lists the known VIG/SIG endpoints that VPN Gateway devices are connected to.

2.10

Release date: 2016-05-10

  • Expanded device support to include newly announced 9400-UA HERO.

  • New feature supporting WAN bandwidth monitoring for VPN Gateways which have the WAN Utilization SNMP inform enabled. When enabled, a graph on the device details page will show the bandwidth reported by the device for each of its WAN interfaces.

  • Improved Cellular Data Plan management including a new page to view devices assigned to a Cellular Data Plan and the data used by each device.

  • Improved device details on the device index page, adding ‘activated_at’ timestamp when viewing or exporting.

  • Improved notifications, adding an option to receiving alerts when a ping test succeeds or fails on VPN Gateways which have Ping test SNMP informs enabled. VPN Gateways must be running version 6.2 or higher to have ping tests enabled.

  • Improved delivery of bulk notifications.

  • Improved device details page to keep current view upon selection.

  • Improved calculations of data usage in the Cellular Utilization report.

  • Improved Cellular Utilization Chart to show data usage more accurately by rounding to two decimal points.

  • Reduced latency when generating reports.

  • Improved process for changing the organization of a device on the device's details page.

  • Corrected notification profile and subscription links sent in email notifications.

  • Moved Cellular Utilization chart to Cellular Details tab of device details page.

2.8

Release date: 2016-03-29

  • Improved Cellular Details to include modem SKU for all Cellular devices (6300-CX, 6300-LX, or 5400-RM).

  • Improved IPSec tunnel handling on uClinux devices.

  • Improved naming to distinguish UTC +1300 and +1400 time zones.

  • Improved display of the Raw Events page when using Firefox.

  • Improved handling of notification subscriptions and profiles inside alert emails.

  • Improved sending of bulk notifications when a Service Name is associated with a device.

2.6

Release date: 2016-03-08

  • Add missing Rx/Tx column headers to Cellular Utilization export Excel file.

  • Fix bug preventing users from upgrading a 6300-CX, 6300-LX, 5301-DC, or 5400-RM device to new firmware.

  • Improve Search box visibility with a perimeter and clickable search button.

  • Add ability to export Sites index page.

  • Change Gateway category name to "VPN Gateway"

  • Enhance cellular network type (CNTI) to always be shown in upper case.

  • Improve LAN details of VPN Gateway device to not display old Vlan details.

  • Fix bug where Sites index page would display all devices available to a user.

  • Fix bug preventing filter toolbar from being used on IE11 browsers.

  • Remove deprecated "Tunnel Up/Down" notification options.

  • Update Signal Strength bar graph on Dashboard to show each bar as green.

  • Update Availability and Cellular Network Type report chart colors for consistency within the report.

2.5

Release date: 2016-02-23

  • New feature added to allow editing of the management IP address for a VPN Gateway from the Device Details page.

  • Improved ability for adding Data Plans to an individual device or to groups of devices.

  • New support for VPN Gateway devices on firmware version 6.2 or newer.

  • New country code support during device export.

  • Improved performance for Advanced Search tool.

  • Improved reliability when sending SMS commands to cellular-based devices.

  • Improved ability to delete organizations even when there is an associated data plan.

  • Improved information available on Device Location tab, even when no location details were found.

  • Added cellular modem details to the Excel formatted Device Index export.

2.4

Release date: 2016-02-15

  • Update Reports export function to allow exporting to CSV or Excel format.

  • Updated View Configuration link on a device's settings page to be a blue link.

  • Fixed bug where the filter toolbar was not working on the Maps page.

  • Re-added missing Download Server Log link on the Admin page.

  • Fixed broken API documentation links.

  • Fixed bug where exporting a filtered device table from the Dashboard would include all devices instead of only the desired filtered devices.

  • Fixed bug where selecting an ability option when creating a new organization did not highlight the selection.

  • Fixed bug where exporting a report with zero data results in a page load error.

  • Rename Details and Modem tabs on an individual device's page to Device Details and Cellular Details, respectively.

2.3

Release date: 2016-02-09

  • New feature to sync customer contact details from AT&T Service Manager for VPN Gateway devices.

  • Fix bug preventing new device firmware from being added to Accelerated View.

  • Fix bug where Accelerated logo was not included in the welcome or password reset emails.

  • Fix bug where some Cellular Locations could not be saved due to the size of the modem CID.

2.2.1

Release date: 2016-02-02

  • Add support for new VPN Gateway Service Manager profile setting, Secondary WAN via Cellular Extender, which distinguishes device type (6200-FX, 6300-LX, or 6300-CX) for the WAN connection.

  • New optional cellular data usage tracking for VPN Gateway devices, enabled at the organization level for all VPN Gateway devices in the organization.

  • Track, display, and graph the cellular data usage reported from cellular-enabled devices (VPN Gateway, 6200-FX, 6300-CX, 6300-LX, and 5400-RM). Usage statistics are reported on the details page of the device.

  • Add ability to set one or more cellular data plans for an organization and assign devices to the data plan.

  • Add optional notification for when a cellular data plan exceeds its threshold.

  • Add new report for cellular data utilization.

  • Track and display the status of the eight LAN ports of a VPN Gateway. The LAN port details will be displayed on the details page of the VPN Gateway device.

  • Add ability to export device events.

  • Add support for Google cellular geolocation API.

  • Add optional notification for when the cellular geolocation of a device changes.

  • Removed references to VPN Gateway 7100 model.

  • Increased Maps page to show a maximum of 1000 pins (previously 500).

  • New ability to generate reports for individual devices. Report options are listed on the top-right of the device details page under the Reports dropdown.

  • Increased report storage to 10 per user (previously 5).

  • Updated application to send notification emails from alerts@accelerated.com.

  • Removed global Events link from navigation bar.

  • Improved export functionality for all tables (Dashboard, device index, etc.).

  • Add Helper Text to Dashboard and Device Index charts.

  • Cleanup outdated links in the admin import chart.

  • Remove outdated default models from the application.

  • Tag WAN associated devices with active/inactive statuses. This only applies to VPN Gateway devices.

  • Fix misspelling of 5301-DC device category name in breadcrumb links.

2.0

Release date: 2015-11-18

Accelerated View 2.0 has launched with a new design and exciting improvements.

With the 2.0 design, you can:

  • Navigate faster with improved controls, simpler menus, and an easier to read color scheme.
  • Find information quickly using the interactive charts displaying quick at-a-glance information about the connectivity status for all of your devices on the new dashboard page.
  • Customize the device index page, adding or removing columns important to you.
  • Scroll freely without accidental zooming of the map.

With 2.0, we’ve also improved the features you use every day to perform common actions on your Accelerated devices.

Improved ability to find your device:

  • Improved filtering more efficiently narrows your view of devices and pages.
  • New option to switch map view between satellite and street view.
  • Display network information on client connected devices.
  • Faster search tool input with automatic colon and white space removal.
  • By organization filtering is available site-wide using a new filter on the upper right hand side of the site.
  • Auto-association of devices connected to a VPN Gateway monitored by Accelerated View.

More detailed device status:

  • New tabular device details layout, with specific data broken out into tabs for improved organization and clarity.
  • A timestamp is now visible on the details page for Cellular, Remote Manager, and Dial-to-IP devices stating when the device last synced its configuration with Accelerated View.
  • Improved details for the IPSec tunnel for the Cellular, Remote Manager, or Dial-to-IP device's has been added to the details page for the device, including IP addresses, netmasks, and other network-related details.

Upgraded User management:

  • Creating a new user will now email that user with a link to setup their Accelerated View account.
  • Added the ability for privileged user to edit the notification subscriptions for another user.
  • Improved the process for setting up a notification subscription and profile. Options for both actions have been streamlined to provide a quicker setup process.

And we are always enhancing our quality with continual improvements:

  • Fixed bug where the status of an IPSec tunnel for a Cellular, Remote Manager, or Dial-to-IP device was keyed off the wrong value.
  • Serial number is now included when exporting a list of devices.
  • Moved SMS emergency commands to a separate drop-down menu on the details page for a cellular-based device (5400-RM, 6300-CX, 6300-LX, etc.).
  • Improved efficiency when syncing device configurations. Now a device only receives new configuration data if the profile has been modified since the device’s last sync.
  • Included Terms of Service on login page.
  • Added the ability to remotely access the web interface of a VPN Gateway through Accelerated View. A link name "Reverse Proxy" is listed on the VPN Gateway's details page.

Known Issues

  • Maps page is limited to showing a maximum of 500 devices.

1.7.0

Release date: 2015-09-02

  • Add ability to lookup cellular GSM location of CX, FX, LX, and RM devices.

  • Extended ability to generate signal strength and cellular network type (CNTI) reports to CX, DC, LX, and RM devices.

  • Save and associate WAN devices of a VPN Gateway units reported from AT&T Service Manager.

  • Display status of any IPSec tunnels on the details page of CX, DC, FX, LX, and RM devices.

  • Integration of new Remote Control Server. To utilize the new server, configure your CX, DC, FX, LX, or RM to establish their Remote Control (Accelerated View) tunnel to ipsec.accns.com.

  • Improved processing speed of Events index and Legacy Cellular index/details pages.

  • Support for processing new SNMP MIB details included in VPN Gateway firmware 6.1 and higher.

  • Add support for parsing and displaying IPv6 details from CX, DC, LX, and RM devices.

  • Enhanced processing of IPsec-related syslogs from CX, DC, LX, and RM devices.

  • Updated list of VIG tunnels to include more endpoints.

  • Bug fix to resolve failure when attempting to generate a new report after five previous reports were generated.

1.6.0

Release date: 2015-07-27

Features

  • Add support for new "restart" events from 5400-RM.

  • Enhance modem status event for RM/DC to parse and display current network details.

  • Add support for 6300-LX model of the Cellular Extender.

  • Add ability to create/export a VIG report.

  • Add ability to adjust copyright footer per organization.

  • Add entries for Asia, Africa, and South America in the Regions drop-down list on site maps.

  • Add application DNS management to the admin panel.

  • Add ability to receive email notification when a device's cellular signal strength drops below a certain threshold.

  • Add ability to receive email notification when a device is disconnected from one of the 5400-RM's serial ports.

  • Add token-based API for querying device status. Tokens are obtained through the user's Account settings in Accelerated View. API documentation can be found here: https://aview.accns.com/apidocs

  • Add Advanced Search tool to top navigation bar.

Improvements

  • Add support for parsing serial number of VPN Gateway devices from SMx importer.

  • Replace accelecon.com domain and email addresses with new accelerated.com domain.

  • Enhanced SNMP and syslog processing. Processing is more streamlined and scalable. Network details for 6300-CX, 5301-DC, and 5400-RM devices are also processed with greater accuracy.

  • Support for handling NoTeps SNMP inform from VPN Gateway devices.

  • Renamed tunnels between two VPN Gateways to display as “VPN Gateway” instead of “Cisco”.

  • Enhance manual device importer to support applying configuration profiles to 6300-CX, 5301-DC, and 5400-RM devices.

  • Include name of device configuration profile used by Cellular devices when exporting a CSV list of devices.

  • Add support for sending enhanced remote commands to 8100/8200 VPN Gateway on firmware 5.6.200 or higher.

  • Enhanced placeholder support for IE9 browser.

  • Add ability to perform network-related remote commands on VPN Gateway units to hostnames instead of only IP addresses.

  • Add support for new SNMP string identifiers for VPN Gateway units on firmware 6.1.8 or higher.

  • Add ability for admin users to upgrade 6200-FX, 6300-CX, 5301-DC, and 5400-RM devices to non-production (beta) firmware.

  • Order Organization index page by hierarchy first, then alphabetically by name.

Bug Fixes

  • Fix database limitation that prevented large numbers of devices from getting their configurations at a single time.

  • Re-added tab for tracking device configuration changes that was mistakenly removed in a previous release.

  • Adjust cellular data usage records in database to account for higher byte values.

  • Fixed bug where Accelerated device imports would fail if a configuration was specified for a device other than the 6200-FX or NetBridge-SX.

  • Fixed bug preventing users from checking the status of a specific tunnel on a VPN Gateway device.

  • Fixed bug where older firmware files could not be downloaded due to symlink error.

  • Fixed configuration migration bug when upgrading 6300-CX or 5400-RM devices to firmware versions 15.7.50 or higher.

  • Fixed bug preventing users from finding devices by their modem's ICCID number.

  • Fixed bug where changing another user's details would remove their permissions.

Deprecations

  • Remove NetBridge references in 6200-FX event information.

1.4.1

Release date: 2015-03-13

Features

  • Integration and support for 6300-CX device.

  • Add ability to associate a Service Name for an organization and include the Service Name in notification alerts.

  • Add ability to copy existing configurations for devices.

  • Save and display the IP and MAC addresses of the gateway device connected to a NetReach. This gateway device info is displayed on the details page for the NetReach device.

  • Add notification for rogue AP detection for NetReach devices.

Improvements

  • Include additional modem details such as signal strength, phone number, etc. when using the export tool on either the USB Cellular or Embedded Cellular device index pages.

  • Enhanced configuration profiles for CX, DC, and RM units to better support hashed passwords. Includes an option to display the password for users who have edit access to the configuration profile.

  • Enhanced remote command processing for VPN Gateway devices based off the updates made in firmware version 6.1.22.

  • Save/display "band" attribute of cellular modems.

Bug Fixes

  • Fixed bug where export tool would not list any devices when used from the USB Cellular device index page. Bug introduced in version 1.4.

  • Fixed bug where the model type for Remote Manager and NetReach devices would be incorrect when using the importer.

Deprecations

  • Disabled Support button in top navigation bar.

1.4.0

Release date: 2015-02-16

Features

  • Ability to configure when a device is considered down (red status) in Accelerated View. Done by changing the Status Frequency and/or Grace Period options in a device's configuration. The first option controls how often a device checks in to Accelerated View, the second controls how long in addition to the check-in time Accelerated View should wait before considering a device as down.

  • Add dependencies, default settings, and detailed help information for 5400-RM and 5301-DC configuration profiles.

  • Enhanced remote commands for 8200/8300 VPN Gateway device. In addition to profile queries, rebooting, and checking the device's status, the new remote command interface for the VPN Gateway can now perform the following:

    • arping, firmware upgrade, ping test, traceroute, tracepath, and tunnel control (bringing tunnel up/down, bouncing a tunnel, or checking a tunnel's status).

    • VPN Gateway must be running on firmware version 6.1.8 or higher to support the new remote commands.

Improvements

  • Display the cellular signal strength dBm along with its percentage on the device details page.

  • Improve index page for 5400-RM devices. List the phone number and ICCID for the RM's cellular modem.

  • Support for full high-availability (HA) setup.

Bug Fixes

  • Cellular details were not stored/displayed properly for certain embedded modems used by the 5400-RM.

  • The ippassthrough configuration option for 6200-FX devices was not saved properly.

  • In 6200-FX configurations, blank, unlocked values included in parent configs were ignored.

  • The list of SMS commands on the device's details page were chopped off the edge of the page, making it hard for a user to select one of the options.

Deprecations

  • None

1.3.10

Release date: 2015-01-09

Features

  • Add new configuration options to coincide with 6200-FX firmware version 2.361.91 released on 2014-01-06

  • Add validation and help popover details for configuration settings of Remote Manager and Dial-to-IP devices.

Improvements

  • Device firmware versions are sorted in order from newest firmware to oldest.

  • Add support for tracking events sent by Dial-to-IP devices when a user logs in or out of the box.

  • Updated text in notification sent when a device comes back online from being down.

Bug Fixes

  • None

Deprecations

  • Removed management of device configuration schemas used by Remote Manager and Dial-to-IP devices. The schemas are now handled by the external Firmware Management Service application.

1.3.9

Release date: 2014-12-09

Features

  • Integration with the Firmware Management Service to maintain an up-to-date list of stable device firmware versions for SX, FX, DC, and RM devices.

  • Add ability to send syslogs directly to Accelerated View application (logs.accns.com).

  • Add page to view the raw syslogs from a device.

  • Site logo customization.

  • Add Firmware OTA option to 6200-FX configuration profile.

  • Add multi syslog list option to 6200-FX configuration profile.

Improvements

  • Add support for 8300 VPN Gateway model.

  • Include login credentials in event data when sending remote commands to VPN Gateways.

Bug Fixes

  • Some device events were not being processed, which resulted in the device showing as down in Accelerated View.

  • Links for device count blocks on Dashboard page were not working as expected when applying a filter.

  • Availability reports weren't able to be ordered by MAC address.

  • Depending on the VPN Gateway's username/password settings, users were unable to send “config” and “reboot” remote commands.

  • NetBridge-SX units were unable to download their configurations from Accelerated View.

  • Site ID would get reset when moving a device to a different organization.

  • Prevent a device's Site ID from being set to blank.

Deprecations

  • None

1.3.6

Release date: 2014-10-22

Public facing changes/fixes

  • Fixed bug where some DialCapture and RemoteManager device events were being discarded.

  • Fixed bug where undeployed devices were not being marked as down if they went offline.

  • Fixed bugs where system would not send some immediate notifications.

  • Alphabetize Users page of the site.

  • Enhance the device details page to show text for page actions instead of icons. This includes the "Device Events" and "Device Details" links in the top right corner of the page, as well as subscribing to and deploying/undeploying a device.

    • On the device details, the Deploy and Subscribe buttons were moved to a drop-down list called "Actions".
    • On the device details page, the link to view the device's events was moved to a drop-down list called "Pages".
  • Paginate the results generated from running a report (availability, cellular signal strength, etc.).

  • Changed the details of the device black status icon from "unactivated" to "inactive".

  • Rename 5300-RM devices to 5400-RM.

  • Change NetReach device model to 4200-NX.

  • Add revoked certificate management for 6200-FX devices.

Internal changes/fixes

  • Fixed bug where SMx imports would sometimes fail to complete successfully.

  • Add support for new 5400-RM serial range.

  • Reduced database binlog size.

1.3.2

Release date: 2014-09-26

Public facing changes/fixes

  • Fixed bug where users could not reset their password.

  • Enhanced password reset process to provide additional feedback and details to users when performing a reset.

  • Fixed bug where inherited configuration values were not being displayed when viewing a configuration profile. Devices were still getting their configurations properly; the bug was only related to displaying the inherited configuration settings.

  • Add remote commands to 5300-DC, 5300-RM, and 5301-DC devices. The remote commands are the same as those available for the 6200-FX.

1.3.1

Release date: 2014-09-19

Public facing changes/fixes

  • Increase lifetime for non-gateway devices. NetReach WiFi units have a one hour lifetime; all other non-gateway devices have a two hour lifetime.

  • Display IMSI, PLMN ID, MCC, and MNC values for devices with cellular modems.

  • Added notification subscription for alerting when dial backup threshold inform comes in from a VPN Gateway device.

  • Enhance configuration drop-down on device show page. Users now select the config organization first and then select the appropriate profile.

  • Enhance parent configuration drop-down in device configuration profile. Users now select the parent config organization first and then select the appropriate parent profile.

  • Filter profiles listed in configuration drop-down to only list profiles associated with the specific device type.

  • Fixed bug where the device details page was unable to display modem details if it has both ESN and IMEI/ICCID/IMSI values.

Internal changes/fixes

  • Set up a Gateway device to point to our SIG's to test ARMT syslogs.

  • Fixed bug where ARMT seed migration was not adding the correct PDNS records.

  • Fixed bug where removing paperclip causes migrations with attachment calls to fail.

  • Added syslog endpoint for ARMT devices.

  • Verify MAC address of VPN Gateway when performing scheduled probes.

  • Enhance IPv6 processing to handle in userspace on port 1162.

  • Update code for compatibility with logstash 1.4.

1.3

Release date: 2014-08-25

Public facing changes/fixes

  • Fixed bug causing error when generating Availability report.

  • Fixed bug where VPN Gateway devices with their primary tunnel down were not showing the correct status color in index views.

  • Enhance "include sub-organizations" button in device filter bar to make more descriptive.

  • Removed "with selected" drop-down from device index page.

  • Migrated devices from old Accelerated portal into Accelerated View.

  • Add support for new RSSI value from 6200-FX device.

  • Fixed bug where device configuration does not get reset when moving the device to a new organization.

  • Add entry for client MAC address on Cellular device details page.

  • Add site name to Notifications, Events, and Availability reports pages.

  • Add ability to specify a configuration for a device when importing.

  • Add remote power SMS commands to 6200-FX device.

  • Add support for remote power-related 6200-FX syslogs.

  • Add repower remote command to 6200-FX device.

  • Add support for 5301-DC model.

  • Maintenance pages for configuration schemas.

  • Fixed bug so Dial-to-IP and RemoteManager devices can be moved to a different organization when they do not have a configuration set yet.

  • Restrict admin panel to users who have the ability to view it.

Internal changes/fixes

  • Ensure VPN Gateway's SSL port is between 1 and 65535, inclusive.

  • Probe a VPN Gateway device as soon as it is deployed.

  • Updated list of known serial ranges for the Dial-to-IP device.

  • Event Parsing for Remote Manager devices

  • Fixed bug where Unknown Gateway event causes management IP to be overridden.

  • Adapted non-6200-FX device configuration pages to admin layout.

  • Improved device configuration schema processing.

  • Add blame! methods for Java exceptions.

  • Fix site destroy issue and destroy devices along with organizations. This was causing SMx imports to fail.

  • Removed ZeroMQ library.

  • Improved SNMP prober.

  • Add a queue for immediate notifications and processor for device notifications.

1.2.1

Release date: 2014-07-14

Public facing changes/fixes

  • Support for Remote Manager and Dial-to-IP device events and notifications.

  • Display any network interface details and cellular modem details for RemoteManager and Dial-to-IP devices on their device details page.

  • Removed tunnel up/down notifications from Gateway device notifications.

  • Enhancements to improve report accuracy, including availability, cellular network type, and cellular signal strength reports.

  • Improved speed when generating cellular signal strength and cellular network type reports.

  • Fixed bug where several configuration options were not being set properly for Cellular device configurations.

  • Fixed bug where certain organizations could not update their devices' site IDs.

  • Created admin tool for importing organizations.

  • Created admin tool for importing configurations.

  • Support for categorizing devices primarily by serial number, then by MAC address if necessary.

    • Note: WiFi devices are still only categorized by MAC address. All other devices can be categorized by their serial number.
  • Added pagination to device configuration index pages.

  • Added new Cellular remote command options for sending power on/off commands to a Remote Power unit connected via serial-to-USB cable.

  • Fixed bug where the Cellular device notification for CNTI network switching was not working.

  • Fixed bug where the incorrect configurations links were shown in site navigation bar when viewing the Cellular Configurations index page.

  • Fixed bug where the list of linked devices for RemoteManager and Dial-to-IP device configuration profiles were inaccurate.

  • Fixed bug where unknown CNTI network types were being marked incorrectly as 3G.

  • Improved page load time on Organizations page.

  • Improved page load time on Cellular Configurations index page.

  • Fixed bug where the 'Next' pagination button would not appear on the Events page.

  • Fixed bug where Bing location lookup would fail if the State of the location was longer than 10 characters.

  • Fixed bug where user was not redirected correctly after creating a RemoteManager or Dial-to-IP configuration profile.

  • Initially show a blank entry for the Organization drop-down box in the Filter toolbar. The user can still select an organization from the drop-down. This eliminates confusion as to whether an organization filter is applied or not.

  • Adjusted default range for device events/notifications to show the last 30 days instead of only the last 24 hours.

Internal changes/fixes

  • Created a separate API controller for devices to interact with when getting their configurations.

  • Created tool for comparing cellular configuration profiles in Accelerated View with configurations setup in the old Accelerated Portal (portal.accns.com). Used to ensure that cellular devices will have the same configuration when moved to Accelerated View.

  • Converted older device configuration profiles to use locks to match the new profile setup.

  • Removed automatic permission for accounts.

  • Round percentages listed in reports to one decimal place instead of two.

  • Refactored cellular configuration profiles.

1.2

Release date: 2014-06-18

Public facing changes/fixes

  • Add support for Cellular Extender devices

    • Includes support for the 6200-FX and NetBridge-SX models.

    • Includes support for notifications, configuration, recording modem details/signal strength, and sending remote control commands.

  • Add support for NetReach WiFi Extender devices.

    • Includes support for notifications.
  • Add support for Dial-to-IP devices.

    • Includes a base level of view support and configuration support (i.e. no notifications or remote control commands).
  • Add support for Remote Manager devices.

    • Includes a base level of view support and configuration support (i.e. no notifications or remote control commands).
  • Updated notification profile to support multiple device types. The same profile can be used to subscribe to multiple types of devices and organizations.

    • Notifications currently support VPN Gateway, Cellular Extender, and WiFi Extender devices.
  • Configuration support for Cellular Extender, Dial-to-IP, and Remote Manager devices. The domain for configurations is configuration.accns.com

  • Added permission/role abilities.

    • Each organization has a set of permissions that determine the access-level that the organization has (including the types of devices they have access to).

    • Each organization has its own set of roles that determine the access-level that organization's users have.

  • Auto-deploy a device once it is activated. This occurs when a device first checks in to Accelerated View.

  • Fixed bug that prevented users from sending the remote 'Check Configuration' command to VPN Gateway devices.

  • Support for identifying devices by their serial number. This serial number will be listed on the individual device details page.

  • Renamed 'Autotest Failure' notification alert for gateway devices to "Backup WAN autotest failed"

  • Re-ordered device model/category drop-down filters so they are in sync.

  • Sync VPN Gateway units with AT&T Service Manager.

  • Disabled 'With Selected' drop-down on device index pages. These options are not available in this release.

  • Set tunnel down (purple) status to indicate that a user-controlled tunnel is down (i.e. not a management tunnel).

  • Re-ordered subject line of alert email to place the site ID earlier in the message.

  • Moved remote control commands devices into a drop-down list.

  • Added SMS recovery commands to drop-down list of Cellular Extender commands.

  • Include signal strength details, USB status, and network details on the Cellular device's device details page.

  • Fixed bug where the listed devices were not being updated when the site-wide organization filter was changed.

  • Fixed bug where export tool did not work on WiFi and Cellular device index pages.

  • Added new reports: cellular signal strength, and cellular network type. This generates a cellular report for a specified organization over a specified period of time.

  • Updated description of Radio Access Technology (rat) configuration option for Cellular devices.

  • Updated color status descriptions. Yellow status is now marked as "notice", black status is marked as "unactivated", and gray status is marked as "unknown".

  • Minor wording updates on device details pages.

  • Fixed bug where modem details for Cellular devices were sometimes not being updated.

  • Fixed bug where location lookup would fail if the state abbreviation was over 10 characters.

  • General bug fixes and performance improvements.

Internal changes/fixes

  • Added Accelerated admin tool for importing devices.

  • Restructured how organizations are handled inside the application.

  • Switched view files to using Cells.

  • Begin setup of Erector files for view pages.

  • Code cleanup/consolidation.

  • Creating a new organization automatically creates an admin role/permission for the new organization.

  • Support for default VPN Gateway device password.

  • Update MAC address range for Cellular Extender devices.

  • Fixed bug where organization name would sometimes not appear on device details page.

  • Fixed bug where the map on the Maps and Dashboard pages would not load.

  • Fixed nil checks in view files.

  • Fixed bug where user could not logout if they did not have the correct permissions.

  • Fixed failing rspec tests.

  • Fixed build processes on CI server.

  • Add 172.x.x.x network to anms-webs

  • Add 172.x.x.x network to anms-logs server

  • Bump rails to 3.2.18

  • Support for grabbing the serial number of a cellular device from its syslogs if the serial number was not entered during import.

  • Fixed bug where exception would be thrown when a VPN Gateway device was in backup mode.

  • Speed up Events pages by reducing the number of required SQL lookups.

1.1.5 Hotfix

Release date: 2014-04-04

Public facing changes/fixes

  • Make URL protocol for email notifications configurable.

1.1.4 Hotfix

Release date: 2014-04-02

Public facing changes/fixes

  • Added support for sendmail

  • Bumped the session timeout to 2 hours instead of 30 min

1.1.3 Hotfix

Release date: 2014-03-11

Public facing changes/fixes

  • Include field on Device Details page for indicating 6200-FX connected to WAN port of 8200

  • Disable ability to create/destroy Organizations on AT&T instance (managed by SMx)

  • Updates to device filter to fix bugs related to adjusting the number of results to show on a page

  • On AT&T instance, automatically remove organizations that have zero underlying devices

  • Disable the ability to move devices to a different organization on the AT&T instance (managed by SMx)

  • Separate Unreachable events from the Down events when generating availability reports

  • Fixed bug where users were unable to generate availability reports sorted by MAC address

  • Include the Availability Report ID when showing the report

Internal changes/fixes

  • Fixed bug that resulted in page load error when using the search box and changing organizations

1.1.2 Hotfix

Release date: 2014-02-26

Public facing changes/fixes

  • Support for using the SSL password to access the VPN GateWay's portal

1.1.1 Hotfix

Release date: 2014-02-25

Public facing changes/fixes

  • Fixed bug where external users could not log in to AT&T instance

1.1

Release date: 2014-02-24

Public facing changes/fixes

  • Bug fix where opening the Account notification subscriptions page results in a page load error

  • Do not show/add a 8200 VPN Gateway tunnel if the tunnel's IP address is 0.0.0.0

  • Left-align the information column in the device Events table

  • Add link to VPN Gateway IP address. The link will direct to https://ip_address

  • Fixed bug that prevented a user from moving a device to a different organization when on the Devices page of the site (https://url/devices)

  • Fixed bug in SMx importer that prevented a device from changing its customer

  • Reset site filters when selecting a new main organization (the organization drop-down at the top of the navigation bar on the left of the site)

  • Include the tunnel interface name in tunnel error events

  • Add support for default SSL login credentials into VPN gateway

  • Remove false tunnels from VPN gateway details page (i.e. any tunnel with a 0.0.0.0 IP address)

  • Bug fix where hostname, firmware, and hardware version were being overwritten by SMx importer

  • When sending the "update config" remote command to a VPN Gateway, include details in the results on whether the update is a full or partial update.

  • Add new notification alerts for monitoring the primary IPSEC tunnel of the VPN Gateway

  • Fixed bug where the primary IP address of the VPN Gateway would occasionally not be saved

  • Add new notification alert for monitoring WAN1/WAN2 failover

Internal changes/fixes

  • Code cleanup. Fix whitespace errors and replace tabs with 2 spaces.

  • AT&T Installer updates

  • Autodeploy code updates to Accelerated testing environments

  • Fixed bug with user accounts integration with the cross-account server

  • Restructuring of models to remove unneeded namespacing

  • Fixed bug where notification profiles would be reset when reseeding the database

1.0.3

Release date: 2014-02-12

Public facing changes/fixes

  • Bug fix where opening the Account notification subscriptions page results in a page load error

  • Turn off autocomplete for AT&T login page

  • Change AT&T login page to have single password field

  • Re-disable drop-down list on individual Organization page

  • Fix table overflow issue where certain table entries bled outside of the table boundaries

  • Added site-wide admin panel to manage SMx imports and custom data tests

  • Bug fix where devices events displayed an interface change every time we received a tunnel up inform

  • Fix dial backup logic for 8200 VPN Gateway - we now correctly monitor the device's time in dial-backup mode

  • Updates for up/down thresholds. Updated default timeout of VPN Gateway device to 32 minutes; meaning we have to miss two probes in order to consider the device as down

  • Make entire stat box on Dashboard page clickable

  • Add latest git commit SHA to footer of site in Accelerated testing environments

  • Replace current "Support" button at top right of site with a link to a support email

  • Support DollarTree's 8200 VPN Gateway network setup

Internal changes/fixes

  • Rotate system logs to prevent using too much disk space

  • Add date/time to JBoss system logs

  • Oracle database rotation and updates

  • Move AT&T login page to AT&T gem

Documentation

  • Accelerated View Installation document for AT&T

  • Outline of JUMP server requirements

1.0.2

Release date: 2014-01-24

Public facing changes/fixes

  • Fixed bug where undeployed devices were generating notification alerts

  • Add support for probing 4 tunnels (instead of 2)

  • Fixed issue where some devices in the SMx import had a missing organization ID. If a device is missing an organization ID, it will be marked as NULL.

  • Update Event type filter logic. The Event Type filter is now a list of checkboxes. To view a particular type, check the appropriate box.

  • Don't show "All" option in filters when not necessary (i.e. when only one option is available).

  • Include the tunnel interface name in the Information details

  • Added checks to server startup script to ensure that the required applications are started if the system reboots.

  • Include report type, ID, and timestamp in the name of the exported CSV file.

  • Fixed bug where the cancel button did not work on "New User" page.

  • Added a confirmation pop-up when deploying or undeploying a device.

  • Fixed bug where the tunnel count displayed for a VPN gateway would sometimes not be between 0-4

  • AT&T instance: Synced up previously listed accounts with the accounts imported from the AT&T Service Manager

  • Re-arranged navigation tabs so the Reports tab is between Devices and Events

  • Updated Organization filter drop-down to always be selectable

  • Updated country drop-down box in Location form to match the length of the other fields.

  • Improved load speed for Devices page

  • Fixed bug where user could not load any paginated events past page three.

Internal changes/fixes

  • Removed 'is_down' field from device model and database

  • Increased SNMP timeout for VPN Gateway devices from 5 seconds to 45 seconds

  • Removed hard-coded contact types in the device details show page

  • Add API endpoint for reporting number of deployed down devices. This allows us to monitor the number of deployed, down, and up devices without having to login to the server.

  • Updated MIB file to the file received from AT&T on 2013-01-13

  • Updated cancel buttons to use links instead of being submit buttons

  • Added script for unzipping files using jar

  • Improvements on Devices class model

  • Improvements on Location class model

1.0.1

Release date: 2014-01-10

Public facing changes/fixes

  • Add version number to Accelerated View application - the version number will be displayed at the bottom (footer) of every page on the Accelerated View site

  • Automatic importing of devices from the AT&T Service Manager (SMx)

  • Add support for new AT&T VPN Gateway MAC address range

  • Add cancel button to Account page and rename Save button to "Update"

  • Make site's search box more visible - the box's color was lightened up to make it visually stand out from the background of the top panel

  • Links shown in the information column of the Notifications page are now highlighted

  • Re-order Event Information details for VPN Gateway

  • Details in the Event information column are now in the following format:

    • ID: 0001041387808069899 - *message details*
    • Removed text placeholders for fields found throughout Accelerated View site
  • Limit zoom of Map - the map now only zooms out to a maximum size that displays the entire world and zooms in to a minimum aspect.

  • Add confirmation message when updating the Location of a device

  • Fix up/down notification issue - Accelerated View site was generating false alerts due to the application and the monitored devices getting out of sync

  • Fix bulk notification emails - the bulk email notifications would previously include all notifications instead of the specific notification types that the user subscribed to

Internal changes/fixes

  • Removal of hostname requirement from project

  • Contact information is validated before saving - all fields in the Contact section must now comply to a specific format (email in email field, alphabetical characters in name field, etc.)

  • Fixed memory space issues on Accelerated View server

  • Fixed issue where torquebox application would not shutdown properly

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